Sr Learning Instructor
Overview
Responsible for developing, administering & facilitating strategic service learning & development programs that drive new hire retention and productivity to meet business unit metrics, as well as company goals and objectives.
Responsibilities
- Develop and facilitate service learning & development programs that drive new hire retention and service employee productivity to meet business unit metrics.
- Increase the knowledge of service new hire participants, inspect & validate the proficiency and execution of key service skills and processes required to execute at or above service key performance metrics.
- Execute Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks and facilitation, as well as report out on participant retention, service performance, and skills proficiency to service leadership.
- Collaborate with internal L&D partners such as Project Managers, Learning Designers, & Content Curators to ensure all program materials are relevant to the business unit strategies and meet the effectiveness standards of program facilitation.
- Maintain a consistent field presence via in-person or virtual field rides, observe service employee performance and provide timely feedback to service leadership on service process execution and development opportunities, as well as coaching recommendations.
- Participate in leadership meetings and applicable service training programs and events to provide insights on learning opportunities, make effective recommendations for service proficiency improvements, and maintain relevancy to industry trigger events.
- Other duties as assigned.
Qualifications
- Bachelor's Degree in in related field - Preferred
- 4 years of experience in relevant and proven service or service training experience, Paychex service or service supervisory experience preferred.
- 4 years of experience in specific industry service experience.
- 4 years of experience in consultative or relationship management experience.
- Leadership - Preferred
- Sales - Preferred
- Innovation - Preferred
- Management - Preferred
- Teaching - Preferred
- Information And Learning Technology (ILT) - Preferred
- Instructor-Led Training - Preferred
- Lecture Planning - Preferred
- Virtual Training - Preferred
- Project Management - Preferred
- Paychex - Preferred
- Business To Business - Preferred
- Curriculum Development - Preferred
- Sales Training - Preferred
- Sales Prospecting - Preferred
Pay
Starting base pay range for this position is $26.26 - $45.10 per hour. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
What's in it for you?
- We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
- We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
- We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
- We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
- We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note
The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement? At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.