Sr. Learning Content Strategist

Expedia Group connects travelers, partners, and advertisers through its consumer brands, B2B network, and travel advertising business. The AI Learning & Knowledge Enablement team helps frontline employees learn, access performance support, and apply knowledge effectively by combining learning strategy, content design, knowledge operations, technology, and responsible AI practices.

Responsibilities

• Determine whether a performance gap requires a course, in‑the‑flow support, a knowledge solution, or no build at all.
• Establish standards, templates, and quality gates that enable contributors, subject matter experts, contractors, and AI‑assisted authors to produce high‑quality content.
• Design and develop courses directly while contributing across learning content, communications, digests, and knowledge operations.
• Lead intake, triage, delegation, project planning, and lifecycle management for an assigned portfolio of work.
• Translate source material into learning strategies, storyboards, and build specifications for contributors and contractor teams.
• Govern AI‑assisted content for accuracy, currency, discoverability, source traceability, and safe use by AI systems and agents.
• Evaluate new learning and content tools, lead proof‑of‑concept efforts, and recommend investments when existing platforms do not meet business needs.
• Serve as the technical liaison with Platforms, translating technology decisions into operational impacts for both teams.
• Identify opportunities to automate the team’s workflows and lead implementation of resulting efficiency improvements.
• Design scenario‑based and in‑the‑flow practice experiences when they provide greater value than passive course content.
• Use performance signals and governed knowledge to set priorities and continuously improve solutions.

Required Experience and Qualifications

• Applied knowledge of adult learning theory and its use in determining what solution to build.
• Hands‑on instructional design and course development experience.
• Sound judgment in evaluating content quality, prioritization, and business value.
• Systems thinking, with the ability to anticipate how content, tooling, and process decisions affect adjacent teams.
• Ability to execute clearly defined work and independently bring ambiguous requests to a focused solution.
• Experience organizing and maintaining content in systems such as GitHub and Confluence.
• Solid project management skills, including intake, triage, delegation, and plan maintenance.
• Experience evaluating content for AI readiness, including accuracy, source traceability, and machine usability.
• Ability to identify practical opportunities to use AI and automation to improve team workflows.
• Proficient stakeholder management, prioritization, negotiation, de‑escalation, and leadership communication skills.
• Experience setting standards for others while continuing to contribute directly to deliverables.

Preferred Experience

• Designing in‑the‑flow performance support using digital adoption or learning platforms.
• Evaluating or piloting learning and content tools outside an existing platform stack.
• Creating content for the travel industry, particularly flights or lodging.
• Working knowledge of technical writing and AI‑enabled content maintenance.
• Designing conversations or scenarios for AI‑simulated practice environments.

Pay

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay will vary based on location, budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership