Sr Lead Site Reliability Engineer
Lumen Technologies · United States · 5 days ago
RemoteRemoteEngineeringFull-time
About the role
The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.
Responsibilities
- Manage and maintain network infrastructure, including routers, switches, and servers.
- Provide technical support to customers via phone, email, and remote access.
- Perform routine maintenance and troubleshooting on network equipment.
- Implement and monitor security protocols to protect customer networks.
- Collaborate with cross-functional teams to resolve complex technical issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of relevant IT/networking experience.
- Proficiency in network management software and tools.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
Qualifications
- CCNA certification preferred.
- Experience with cloud services and virtualization technologies.
- Knowledge of cybersecurity best practices.
Skills
- Networking fundamentals.
- System administration.
- Customer service skills.
- Technical writing and documentation.
Benefits
Comprehensive health, dental, and vision insurance plans.
Pay
$80,000 - $100,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.