Sr. Lead Platform Engineer

About the Role

This leader will work with senior leaders to deliver results across a broad portfolio of initiatives, identifying opportunities and leveraging the team to translate them into live solutions. You will bring together key stakeholders across product, tech, risk, cyber, and lines of business to drive strategy and execute on high-priority, strategic initiatives. The role requires the ability to communicate across technical and non-technical stakeholders, manage strategic initiatives with a deep focus on execution, accountability, and results.

Responsibilities

• Design, document, and maintain the enterprise-wide Google Workspace and Microsoft M365 Collaboration Platforms.
• Partner with Product and Risk stakeholders to translate business objectives and risk tolerance into platform configurations, security practices, and data handling policies.
• Partner with the Access team on the IAM strategy for Google Workspace and/or M365, including multi-factor authentication, SSO integration, and context-aware access policies.
• Architect, implement, and manage a robust content management program for Google Drive to prevent unauthorized sharing of sensitive data.
• Maintain and execute lifecycle-based governance processes for third-party applications accessing Workspace data, including risk assessments and security audits.
• Ensure the Google Workspace platform meets or exceeds regulatory and legal framework requirements through proper configuration, operation, and auditing.
• Collaborate with Legal, Compliance, and HR to apply Google Vault data retention, eDiscovery, and legal holds correctly.
• Identify automation opportunities for repetitive administrative tasks, partnering with the K&P SWE team where appropriate.
• Provide prompt and effective technical support to users, troubleshooting issues and answering questions.
• Monitor system performance, security, and data integrity, taking proactive measures to address potential problems.
• Stay up-to-date with the latest Google Workspace features and best practices, implementing updates and improvements as needed.
• Develop and maintain clear documentation and training materials for users.
• Focus on building and maintaining the underlying operational aspects of the platform, including remediating vulnerabilities.
• Monitor platform support Slack channels and address customer questions and issues.
• Work closely with the Architecture team to align the platforms to the latest architecture and configuration.
• Encourage innovation, automation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
• Develop and utilize best practices to enhance the overall user experience of the platform.
• Collaborate with Software Engineers to ensure software works seamlessly on the platforms.
• Work with product owners to understand desired application capabilities and testing scenarios.
• Continuously improve platform engineering practices and proactively identify risks and execute strategies that eliminate or mitigate those risks.
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community.
• Directly and indirectly lead teams of engineers and people leaders to build strategy for each platform and drive being Well Managed, the core goal at Capital One.
• Utilize scripting languages like Python, Bash, and others.

Qualifications

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, a related technical field, or equivalent practical experience.
• At least 6 years of cumulative experience in enterprise information technology, systems engineering, or cybersecurity roles.
• At least 4 years of direct, hands-on experience architecting, administering, and securing a large-scale (1,000+ user) Google Workspace or Microsoft 365 collaboration environment.
• Hands-on experience deploying, configuring, or managing services across SaaS, IaaS, and PaaS cloud environments.

Preferred Qualifications:

• Master's degree in Cybersecurity, Information Systems, an MBA with a technology focus, or equivalent practical experience.
• Current Google Certified - Associate Google Workspace Administrator certification is strongly preferred. Acknowledged expertise with the content and objectives of the retired Professional Google Workspace Administrator certification is also highly valued.
• 6+ years of experience administering Google Workspace or a similar enterprise productivity suite, or 6+ years of experience administering Microsoft M365 or a similar enterprise productivity suite.
• Experience with Google GenAI / LLM platforms and other Agentic or SaaS AI capabilities.
• 6+ years of experience using build and deployment tools (Jenkins, GitHub, or Artifactory).
• 4+ years of experience in scripting (Powershell, Python, Bash).
• 4+ years of experience working with Infrastructure-as-Code tools such as Terraform, Cloudformation, CDK, or others.
• 2+ years of experience in the financial or tech industry.

Skills

• Intellectually curious, comfortable with ambiguity, and eager to learn new challenges.
• Strong communicator and influencer, able to engage with executives and diverse teams.
• Bias toward action, willing to make commitments and trade-offs to remove impediments.
• Appetite for learning new technologies with humility.
• Team player who enjoys working with diverse groups and driving toward common goals.
• Ability to coach and mentor others.

Pay

The annual salary ranges for this role are as follows:

• McLean, VA: $200,700 - $229,100
• New York, NY: $219,000 - $249,900
• Plano, TX: $182,500 - $208,300
• Richmond, VA: $182,500 - $208,300

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.