Sr. Lab Technician

About APPLIED Adhesives: We have you covered. Nobody knows more about adhesives than APPLIED Adhesives. We are passionate about solving complex challenges with innovative adhesive products and offerings. APPLIED is the industry leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you covered. With world-class adhesive products, equipment, and parts along with visionary leadership, unparalleled expertise, and an agile, responsive service team, we’re not happy simply staying put. Every day, we leverage our technical expertise and passion for problem solving for the benefit of our customers and the future of our company. We have countless victories that we could celebrate, but we’re more interested in looking forward than back. We’ve collected the talent and skills to continue innovating new product solutions and applications in emerging industries. We have the fortitude to not only accept challenges, but to seek them out. And we have the confidence and determination to become the most sought-after adhesive solutions partner.

About the role

We are seeking a highly motivated Sr. Lab Technician who works in our adhesives applications lab. This role has knowledge and practice of lab protocol and will conduct extensive hands-on bench work building and testing samples while managing multiple Technical Requests. This is an on-site role in Minnetonka, MN, which requires up to 20% travel for training and customer support.

Responsibilities

• Coordinate project prioritization and assignment to ensure workload distribution of projects in collaboration with Senior Manager of Technical Service and Application Engineers in support of business objectives that require Application Lab activities.
• Manage multiple Lab Projects that require determination of required materials, developing timelines, building and testing specimens, and developing/writing reports for testing conducted.
• Provide adhesive technical guidance/support to internal and external customer groups related to adhesive applications, product performance, lab testing, product recommendations, product demonstrations, troubleshooting, and technical training.
• Provide product recommendations and technical guidance based on product offerings and markets served.
• Oversee incoming and outgoing samples (test substrate, adhesive/sealant, specimens, lab supplies, etc.).
• Coordinate with other personnel to ensure inventories of consumable lab supplies are maintained to minimize delay in projects.
• Participate in internal and external cross-functional meetings/activities to support business growth objectives (including but not limited to project discovery meetings, product demonstrations, adhesive and technology training, etc.).
• Accountable for policies and procedures to maintain compliance intent with ISO/IEC 17025 Accreditation requirements.
• Have knowledge of product types offered to the market.
• Conduct material/adhesive performance testing on representative substrates and/or parts (proof of concept).
• Provide on-site and remote customer service and technical support for various adhesive applications, such as End of Line Packaging, Converting, Graphic Arts, and Product Assembly (including Automotive).
• Conduct hands-on product demonstrations, trials, and technical training for personnel.
• Build strong rapport with customers and organizational teams, providing technical assistance and troubleshooting through training, experience, knowledge, and use of available resources.
• Respond to customer and sales inquiries related to product recommendations, technical questions, problem-solving, and requests for information with timeliness and professionalism.
• Utilize various technologies and methods to manage workflow, communicate with outside and inside contacts, create content, and access information.
• Collaborate with team and organizational partners as well as being self-motivated to prioritize, complete, and communicate workflow efficiently and effectively.
• Utilize contact management system as a resource to manage technical requests.
• Ability to productively communicate and collaborate with a wide variety of personalities and skill levels.
• Show good judgment and professionalism in all job-related functions and correspondences.
• Support and adhere to all safety procedures and complete all required safety training.
• Identify and support improvement opportunities for processes to support company objectives and customer expectations.
• Perform other duties as assigned.

Requirements

• Associate’s Degree or higher.
• 4+ years of adhesive testing and application lab experience.
• Located in the greater Minneapolis-St. Paul area.
• Valid driver’s license.
• Must be able to travel up to 20% of the time for training and/or customer support.
• Legally authorized to work in the United States.

Qualifications

• Bachelor’s degree preferred.
• Demonstrated ability to collaborate across business functions.
• Excellent verbal and written communication skills.
• Ability to work independently as well as on a team.
• Exceptional organizational and time-management skills.

Physical Requirements

• Communicate information and ideas so others will understand.
• Observe details at close range (within a few feet of the observer).
• Remain in a stationary position for extended periods of time.
• Operate a computer and other office productivity machinery, such as a keyboard, mouse, telephone.
• Travel between company locations, customer sites, and/or manufacturing facilities as needed.
• Walk through manufacturing, warehouse, and production areas.

Benefits

• Medical, Dental, and Vision Benefits
• 401k Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Pay

The anticipated base compensation range for this position is $80,000 - $100,000 annually. Compensation for roles at APPLIED varies based on a wide array of factors, including job-related knowledge, skills, experience, education, work location, and internal equity.

Core Values

• Team-Oriented: We win together! We treat our teammates with respect.
• Get Things Done: We focus on results, not excuses. We consistently go above and beyond.
• Accountable: When we make a commitment, we keep it. Trust is earned.
• Curious: Curiosity is the spark for a solution. We are growth-minded and eager to learn.
• Driven to Win: A highly satisfied customer is our ultimate win. Profitable growth = winning.