Sr Lab System Support Engineer - W2 Only

Job Summary

Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Must Have's

• Lab system life cycle management
• Lab system vendor handling
• Lab system business processes understanding in pharmaceutical regulatory environment
• Name GMPs and GLPs
• GxP operations (Good x Practice)

Roles & Responsibilities

• Lab System Lifecycle Management
• Ensure compliance with SDLC CSV GxP and regulatory standards
• Handle system upgrades, patching, backup, archival, and audit readiness
• Manage vendor deliverables, documentation, and escalation handling
• Act as point of contact for vendors for installation support and issue resolution
• Coordinate maintenance, upgrades, and ensure SLA and regulatory compliance
• Understand lab workflows and align systems with business and regulatory requirements
• Ensure compliance with GLP GMP GxP and data integrity standards
• Collaborate with QA IT and lab teams to support audits and process improvements

Key Skills & Expertise

• Good Knowledge and understanding on the GXP
• Good knowledge of Computer System Validation
• Good understanding of laboratory instruments and analytical techniques
• Familiarity with lab software systems
• Strong problem-solving and communication skills
• Ability to work in a regulated environment and follow SOPs
• Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
• Good Knowledge on the Problem/Deviation/Change/CAPA Management Process

Job Duties

• Provide first-level hands & feet support for laboratory software systems and instrument integration platforms
• Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization
• Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions)
• User Management Activities (E.g: User Creation, Modification & Deletions etc.)
• Hardware related PC/Network Coordination with Desktop support team
• Vendor communications, coordination during the System Hardware failures & any other Maintenances
• Backup of the Standalone and Benchtop systems on regular basis
• Application Software upgrades on the standalone systems
• Onboarding and off boarding Lab systems
• Monthly patching coordination
• Backup & Restoration for the Lab systems Lac/es
• Configuration Update SOPs/ WIs
• Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers)
• Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures
• Help maintain audit trails and support data archival processes
• Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations
• Ensure systems are validated and maintained according to SOPs and validation protocols
• Work closely with lab analysts, QA, and IT teams to resolve system-related issues
• Participate in cross-functional meetings to improve lab workflows and system performance
• Support Audits Queries from the LAB IT side

Education

• Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field
• 8+ years of experience in a laboratory or IT support role