Sr. Lab Services Specialist

About the role

Thermo Fisher Scientific’s Unity Lab Services team is seeking a Sr. Lab Services Specialist to provide seamless support tailored to customers’ unique needs. The role coordinates critical lab support activities such as freezer defrost services, backup freezer management, pipette calibration and repair, and lab coat services. The specialist serves as the primary point of contact for customers and vendors, independently managing service requests, resolving issues, monitoring performance, and ensuring activities are completed safely, efficiently, and in accordance with established procedures.

Responsibilities

• Coordinate and oversee laboratory support services, including freezer defrost activities, backup freezer assignments, pipette calibration and repair, and lab coat services, ensuring timely execution and continuity of customer operations.
• Serve as the primary point of contact for customers and vendors, providing professional and responsive support, coordinating service requests, addressing concerns, resolving issues within established turnaround times, and escalating risks or service disruptions as appropriate.
• Independently manage daily service activities and priorities, exercising sound judgment and utilizing available resources to meet customer requirements, service expectations, and site objectives with limited supervision.
• Maintain, analyze, and reconcile operational records, work orders, reports, and performance metrics; communicate results, trends, and potential issues to site leadership and stakeholders.
• Promote a safe, compliant, and quality‑focused work environment by following Best Practices, SOPs, GMP requirements, and work instructions; complete required training; support safety initiatives, Job Hazard Assessments, PPE assessments, and development or maintenance of work instructions.
• Provide technical expertise, guidance, and training to team members, supporting knowledge transfer, consistent execution of processes, employee development, and adoption of new or updated policies, procedures, and systems.
• Support and lead continuous‑improvement and site initiatives, including Practical Process Improvement (PPI), cost‑savings opportunities, process improvements, training activities, team meetings, documentation, and cross‑functional projects.
• Collaborate effectively across diverse teams and represent Thermo Fisher Scientific professionally in all customer interactions while utilizing client and internal systems such as work order applications, Intranet resources, SharePoint, and other business tools.

Requirements

• High school diploma or equivalent required.
• Experience in a Good Practice (GxP) environment or laboratory setting preferred.
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Strong attention to detail, organizational skills, and a safety‑first approach.
• Excellent verbal and written communication skills in English.
• Physical ability to lift 30–40 lb regularly (up to 50 lb occasionally) and move up to 100 lb using equipment such as pushcarts or forklifts; ability to stand, walk, reach, bend, and work in varied temperature environments.
• Ability to work independently at customer sites, including areas with chemical‑based allergens (e.g., penicillin, tetracycline) and to use required personal protective equipment (lab coat, coveralls, facemask, steel‑toe shoes, safety glasses, ear plugs, etc.).
• Successful completion of Thermo Fisher pre‑employment screening (background check, drug test) and any customer‑mandated screening, credentialing, or badging requirements.

Benefits

• Comprehensive healthcare options (medical, dental, vision) with health incentive programs.
• Paid holidays, at least 120 hours of paid time off, and paid parental leave (3 weeks bonding, 8 weeks caregiver).
• Accident and life insurance, short‑ and long‑term disability coverage.
• Tuition reimbursement and employee assistance/family support programs, including commuter benefits.
• Retirement savings plan (401(k)) and Employees’ Stock Purchase Plan (ESPP) offering discounted company stock.
• Variable annual bonus based on company, team, and/or individual performance.

Pay

Hourly pay range (California) $27.00 – $29.00, with eligibility for a variable annual bonus.

Schedule

Standard work schedule: Monday – Friday.