Sr. Knowledge Manager with Security Clearance

Description

The Knowledge Manager shall lead business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations. They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management. They develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements. The contractor shall perform tasks such as:

• Manage and maintain email distribution lists.
• Manage Active Directory.
• Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).
• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.
• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.
• Train and onboard employees on how to use knowledge management tools and adhere to established processes.
• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.
• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.

Job Requirements

• At least 12 years of experience in knowledge management with specific experience using Microsoft tools (sharepoint, outlook, etc.) in the last 5 years.
• Demonstrates ability to define problems, supervise studies and lead surveys.
• Demonstrates analytic leadership and expertise in executing analytic production methodologies.
• Demonstrates extensive ability to provide strategic advice and technical guidance to policymakers.
• Ability to design and maintain a centralized repository of information.
• Skilled at identifying and codifying best practices and lessons learned and implementing solutions.

Qualifications

• Bachelor's degree in information management, business, or a related field.

Skills

• Knowledge of Microsoft Office Suite, particularly SharePoint, Outlook, and Active Directory.
• Experience in knowledge management systems and processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage and maintain large-scale information repositories.
• Experience in training and onboarding employees.
• Experience in analyzing user feedback and improving user experience.

Benefits

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule.
• Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.