Sr. IT Technician

About the role

The Senior IT Technician is a subject matter expert (SME) responsible for maintaining, operating, and troubleshooting Windows-based workstations, servers and related software, and networks, while ensuring corporate security, compliance, and governance standards are maintained. They act as the escalation point for Tier-1 and Tier-2 issues, and mentor junior staff.

Responsibilities

• Complex Troubleshooting: Diagnose and resolve complex hardware and software issues with workstations, printers, and network equipment.
• Imaging and Deployment: Test and deploy system images and software packages using Microsoft SCCM.
• Security & Patching: Update security software, test and deploy monthly Microsoft patches, and ensure compliance with security policies.
• Process Improvement: Create and maintain technical documentation, standard operating procedures, and the knowledge base.
• Asset Management: Manage IT inventory, including procurement, deployment, and disposal of hardware.

Requirements

• Education: Bachelor’s degree in computer science, or equivalent combination of experience and education.
• Experience: 5+ Years in a technical support role.
• Skills: Operating Systems: Deep knowledge of Windows operating systems and Windows Server; Tools: Experience with SCCM, Azure AD, Microsoft 365, Intune, ITSM ticketing systems and remote support tools; Hardware: Expertise in troubleshooting desktop, laptop and server hardware components; Scripting: Proficiency in PowerShell scripting for automation (Exposure to Ansible, Python, or similar is a plus); Networking: In-depth understanding of networking protocols (LAN/WAN, TCP/IP, DNS, DHCP) and cybersecurity fundamentals; Soft skills: Strong communication skills to interact with users and leadership, alongside analytical, problem-solving skills; Travel: Some domestic travel may be required.

Qualifications

• Physical Requirements: Ability to lift 35-40 pounds, with occasional heavier lifting, and perform tasks requiring bending or crouching.

Benefits

• Comprehensive benefits package including medical, dental, mental health benefits, vision, legal planning, short- and long-term disability, paid time off, paid holidays, an on-site fitness facility, and an on-site self-serve market.

Pay

The hourly range for this role is $24.39-$36.58 per hour. Pay offered is based on many factors including, but not limited to, the job-related experience, skills, education, and credentials of each candidate.

Schedule

M-F, 8:00 am – 5:00 PM. May require flexible hours on evenings or weekends.

Citizenship

US Citizenship required.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.