Sr. IT Systems Operations Manager

About the opportunity

The organization is on a mission to protect and empower the connected enterprise. It reveals what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensures the integrity of networks, data, systems, and processes. Organizations rely on the company to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running. This mission is fueled by a profound social and moral responsibility to be the best at what the company does, ensuring a secure world where everyone can thrive.

Position summary

The company is seeking an experienced Senior Manager, IT Systems Operations to lead and evolve the strategy, architecture, and operational excellence of its enterprise technology ecosystem. This leader will be responsible for building and scaling a high-performing team while driving the long-term vision for enterprise infrastructure, cloud services, systems reliability, automation, and operational maturity.

Key responsibilities

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives.
• Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning.
• Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes.
• Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience.
• Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities.
• Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling.
• Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services.
• Promote automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability.
• Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements.
• Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions.
• Own the availability, reliability, and performance of enterprise-wide services and infrastructure, ensuring operational readiness and business continuity.
• Lead the maturation of monitoring, observability, incident management, change management, and problem management practices.
• Establish scalable operational frameworks that support a growing, distributed workforce and evolving technology landscape.
• Drive continuous improvement initiatives through process optimization, knowledge management, automation, and operational analytics.
• Institutionalize modern engineering and IT practices, including Agile methodologies, infrastructure-as-code, peer review, documentation standards, and cross-functional collaboration.
• Collaborate with leaders across Engineering, Security, Finance, Legal, People Operations, and Workplace Services to align technology capabilities with business priorities.
• Manage vendor relationships, strategic technology partnerships, and service providers to maximize value and operational effectiveness.
• Lead large-scale infrastructure and transformation initiatives from planning through execution, ensuring successful adoption and measurable business outcomes.

Required qualifications

• 10+ years of progressive experience in systems engineering, infrastructure operations, cloud technologies, or related disciplines.
• 5+ years of experience leading and developing high-performing technical teams, including experience managing managers and senior technical contributors.
• Demonstrated success defining and executing technology strategy for complex enterprise environments.
• Deep expertise in Linux/Unix systems administration, automation, cloud platforms, networking, observability, and modern infrastructure architectures.
• Experience leading large-scale operational initiatives, infrastructure transformations, and enterprise technology modernization efforts.
• Strong business acumen with the ability to align technical decisions to organizational objectives and financial considerations.
• Exceptional communication, stakeholder management, and executive presentation skills.

Preferred qualifications

• Experience leading enterprise environments operating across AWS, Azure, and/or GCP.
• Expertise with infrastructure-as-code, configuration management, and cloud-native operational practices.
• Experience implementing and scaling Site Reliability Engineering (SRE), observability, or platform engineering functions.
• Knowledge of enterprise security frameworks, compliance requirements, and risk management practices.
• Experience managing budgets, vendor relationships, and strategic technology investments.
• Proven ability to influence organizational change and drive adoption of new technologies and operating models.

About the organization

The organization is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, the organization empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned the organization unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms. Since its founding, the organization has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

Organizational values

• Lead with Purpose: Individuals are driven to deliver results that create a positive impact for customers, partners, and colleagues.
• Act with Integrity: Individuals operate with transparency, authenticity, and always in the best interest of the organization.
• Find a Way: Individuals are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.
• Innovate: Individuals listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.
• Share Success: Individuals run together, win together.

Benefits

• Health, Dental, and Vision Benefits
• Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only)
• + 3 Days of Paid Volunteer Time
• Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
• FSA and Dependent Care Accounts + EAP, where applicable
• Educational Reimbursement
• 401k with Employer Match or Pension where applicable
• Pet Insurance (US Only)
• Parental Leave (US Only)
• Hybrid and Remote Work Model