Sr. IT Systems Engineer
What You'll Do
- Identity, Access & Lifecycle Automation: Implement conditional access control in our IdP, SCIM provisioning, and automated onboarding/offboarding workflows integrated with our HRIS and internal ticketing system.
- IT Service Management & Request Portal Modernization: Build and maintain a modern Jira Service Management (JSM) request portal with structured forms, approvals, and embedded knowledge articles to reduce email-based IT intake.
- Endpoint & Device Management: Develop and maintain macOS MDM compliance baselines, enforce security controls, support zero-touch deployment, and manage device lifecycle operations.
- AI-Native Productivity & Internal Tooling: Enable employees to get the most out of Hi Marley's internal AI tools. Provision and manage access to Claude, ChatGPT, and Cursor; support colleagues who are building and running personal and team agents, automations, and internal tools; and troubleshoot AI-related issues as they come up. Coach safe, policy-aligned use of AI tools and MCP connectors, following the governance framework set by Security.
- Automation, Integrations & Internal Tooling: Automate high-volume IT and People Ops workflows using scripts, APIs, and low-code tools; improve self-service and reduce manual provisioning.
- SaaS Administration & Governance: Administer core platforms (Microsoft 365/Entra, Slack, Jira/Confluence, Zoom, Salesforce) and implement lightweight governance for roles, permissions, and configuration consistency.
- Email & Internet Security Support: Maintain SPF/DKIM/DMARC configurations, tune Exchange Online and email security policies, and support secure routing and deliverability improvements.
What We're Looking For
- 5+ years of hands-on experience in IT systems engineering and SaaS operations.
- Strong experience with identity, SSO, and provisioning workflows (Microsoft Entra, SCIM, SAML).
- Experience supporting end users of LLM-powered tools and agents (e.g., Claude, ChatGPT, Cursor): provisioning access, helping people build and fix simple agents or automations, and guiding safe use within established policy.
- Knowledge of email security and authentication standards (SPF, DKIM, DMARC).
- Proficiency using Jamf for MDM/endpoint management.
- Ability to automate workflows using Python, APIs, or low/no-code automation tools (e.g. Zapier).
- Practical experience administering Microsoft 365, Slack, and Jira/Confluence in a production environment.
- Strong communication and cross-functional collaboration skills, with a service-oriented mindset.
Career Path
Responsibilities may evolve over time, and additional tasks may be assigned as new systems, workflows, and technologies are introduced.
Compensation, Benefits & Perks
- The annual base salary for this role is expected to fall within the range of $89,000–$164,000, depending on experience, skills, qualifications, and location.
- We offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- A monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
About the Role
At Hi Marley, we are committed to fair and transparent pay practices. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Benefits
- E-Verify participation
Equal Opportunity Employer
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx