Sr. IT Project & Program Manager, Asset Management

About the role

For our client, we are seeking a Sr. IT Project & Program Manager, Asset Management to join the team of a leader in the Consumer Technology space. This role will lead global IT vendor and asset management operations, with a strong emphasis on outsourced service partnerships, reporting, and cost-effective support delivery. The position partners closely with Procurement, Finance, Legal, Security, and IT stakeholders to strengthen service accountability, improve visibility into performance, and enhance operational execution. A key focus will be building disciplined metrics, managing contracts and invoices, and identifying opportunities to improve workflows through AI-enabled productivity. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own day-to-day relationships with IT deployment and support service partners, ensuring SLA accountability
• Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and conducting business reviews
• Integrate AI into workflow processes to enhance reporting and service operations
• Collaborate closely with IT Project & Program Managers to support global vendor operations
• Oversee vendor contracts and ensure accuracy in invoicing and compliance with service partnerships
• Manage asset lifecycle processes to optimize costs and reporting accuracy
• Evaluate and onboard new service-delivery capabilities to expand global IT support coverage

Qualifications

• 3+ years of relevant experience in IT vendor/MSP management or IT asset management
• Proven experience managing outsourced/managed service provider relationships at scale
• Strong analytical and reporting skills with KPI/metrics program expertise
• Excellent collaborator and communicator, capable of influencing outcomes without formal authority
• Experience working with cross-functional teams including Procurement, Finance, Legal, and Security
• Experience implementing AI into workflows to enhance productivity
• Bachelor's degree in Information Systems or a related field

Benefits

• Flexible working environment with remote opportunities
• In-office collaboration required 1-2 times every 6 months
• Equitable, inclusive workplace culture
• Access to various employee benefits
• Growth potential within the Scrum Lead role

Pay

$110,494 – $227,486 annually