Sr. IT EngineerNew Raleigh, NC

Okta administration

• Owning Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management.
• Building and maintaining clean integrations that make access management seamless and scalable.

Automation development

• Using tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations.
• Built automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns.

IT support

• Resolving helpdesk tickets.
• Troubleshooting network issues.
• Supporting A/V setup for meetings and events.

User account management

• Performing provisioning and deprovisioning as part of onboarding and offboarding workflows.
• Ensuring access is accurate, timely, secure, and aligned to business needs.

Infrastructure improvement

• Identifying and implementing enhancements to Pendo’s IT infrastructure, tooling, and processes.
• Focusing on improvements that make systems more reliable, secure, and scalable over time.

SaaS tool management

• Managing and optimizing tools across Pendo’s SaaS portfolio, including Google Workspace, Atlassian, Slack, LastPass, and Zoom.
• Identifying rightsizing opportunities and taking action to reduce unnecessary SaaS spend.

Mac experience

• Collaborating with the team to enhance and maintain the employee Mac experience.
• Supporting a fleet that is primarily Mac with some Windows devices.
• Helping improve the systems and processes that make device support more effective.

Cross-functional communication

• Keeping stakeholders informed through clear documentation, proactive updates, and direct written communication.
• Translating technical concepts into practical guidance for non-technical partners.

Must-haves

• 3+ years of hands-on IT engineering experience in a SaaS or technology company, with direct experience rolling out, maintaining, and supporting expanding IT infrastructure.
• Deep experience with Okta administration, including SSO, SCIM provisioning, Okta Workflows, and account lifecycle management.
• Proficiency with automation platforms such as Workato, n8n, or similar iPaaS tools, including the ability to build workflows that reduce manual work.
• Familiarity with API integrations and building automated workflows across SaaS tools and internal processes.
• Demonstrated experience managing and optimizing a SaaS portfolio, including tools such as Google Workspace, Slack, Zoom, Atlassian, and related collaboration platforms.
• Strong experience supporting macOS in an enterprise environment, with comfort supporting a primarily Mac fleet and some Windows devices.
• Able to manage and prioritize multiple concurrent projects with minimal supervision, while knowing when to raise risks early.
• Strong written communication skills, with the ability to document clearly and explain technical concepts to non-technical stakeholders.
• Active AI fluency, with daily use of tools such as ChatGPT, Claude, or similar tools to automate, draft, troubleshoot, and solve problems more efficiently.

Nice-to-haves

• Exposure to endpoint management tools such as JumpCloud or Iru for fleet management.
• Familiarity with security best practices, including SSO enforcement, MFA, and least privilege access.
• Background in IT support or helpdesk that has evolved into an engineering and automation-focused role.