Sr Installation Engineer

About the role

We are seeking a technically skilled and people-friendly Senior Installation Field Engineer to support the VA’s Electronic Health Records (EHR) deployment and training projects. This role involves frequent travel, managing onsite technical teams, and providing high-quality customer service in dynamic environments. When not traveling, you'll perform daily helpdesk, system administrator, and network onsite tasks at the local VA. If you thrive in fast-paced settings and enjoy problem-solving, hardware management, and leading technical teams, this opportunity is ideal for you.

Education Requirements

A Bachelor’s degree in computer science, Information Systems, Information Technology, or equivalent, with 10 years of total experience, or 18 years of experience in lieu of a degree are required for this role.

Clearance Requirements

A Public Trust clearance is required for this role.

Work Arrangement

On-Site at the Department of Veterans Affairs facility in Omaha, Nebraska.

Responsibilities

• Oversee a team of onsite technicians supporting EHR deployment and training.
• Set up equipment at training sites, verify VA computer images, and ensure computers are ready for scheduled scans and updates.
• Configure Active Directory accounts, network connectivity, and install peripherals at each training seat.
• Manage baseband network and internet connectivity configuration, management, and issue resolution.
• Configure and manage Wi-Fi hardware and troubleshoot related issues.
• Support hardware start-up, imaging, configuration, updating, and break/fix activities.
• Manage inventory and ensure network connectivity during all training sessions.
• Provide onsite installation support and ongoing issue resolution with limited supervision.
• Transport IT equipment across training sites, often lifting up to 50 pounds, and perform setup/removal tasks in various environments.

Required Qualifications

• 5+ years of experience designing, analyzing, configuring, or troubleshooting IP networks.
• Experience managing technical teams.
• Experience with Wi-Fi hardware—configuration, management, and issue resolution.
• Experience with network hardware—installation, configuration, management, and troubleshooting.
• Experience with hardware and software support, system imaging, and break/fix support (laptops, desktops, printers).
• Excellent written and verbal communication skills.
• Experience writing reports and deliverables.
• Familiarity with analyzing network traffic and diagnosing network issues.
• Ability to travel up to 50% of the time.
• Must have personal transportation available during work hours.
• Bachelor’s degree in computer science, Information Systems, Information Technology, or equivalent, with 10 years of total experience, or 18 years of