Sr Insights Analyst (Claims)

Duties and Responsibilities

• Acts as the customer / IT liaison during analysis, requirements definition and design activities;
• Develop and maintain an understanding of the business, business strategies and roadmap;
• Collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives.
• Ensures that the project and service delivery teams and the business representatives have a clear expectation of reporting deliverables including priorities and timescales.
• Ability to set and achieve analytical and project objectives with minimal supervision, exhibit initiative, and motivation.
• Ensures that current and future reporting service requirements are identified, understood and documented
• Supports data processing activities to maintain, enhance, and implement effective and efficient solutions that meet business requirements.
• Assists in identifying and acquiring relevant data from external sources (e.g., XACT, DXC, Kwikwork) and guiding integration into internal systems as part of corporate initiatives such as system integrations, business acquisitions, and assumptions.
• Participates in data validation and user acceptance testing (UAT) to ensure data accuracy and alignment with business requirements.
• Collaborates with technical teams to clarify data needs and review outputs for quality and accuracy before delivery to customers.
• Provides support for business applications and data access needs, including managing user access to reporting platforms (e.g., DWH) and identifying, researching, and escalating data issues to the appropriate technical teams (e.g., DWH or DB2).
• Trains others on the use of automated reports and supports knowledge transfer when work is transitioned (e.g., to GCC).
• Assists in compiling and communicating system or business process changes as needed.
• Data Collection: Obtain relevant data from various sources, including databases, Analyze data and identify trends, patterns, and anomalies. Prepare detailed reports and presentations that summarize findings and provide actionable recommendations

Requirements

• 6+ years of business intelligence and analytics experience.
• Must have 3+ years of claims experience (Property Insurance claims preferred)
• 3+ years of direct client engagement experience and providing user insights directly to leadership
• 4+ years of Business Intelligence Metrics & Reporting experience using Power BI
• 4+ years of strong MS SQL experience– required for query, profiling and testing
• Requires advanced knowledge of MS Word, Excel, and Access.
• Experience with Data Warehousing/Data Marts.
• Some overnight travel to client or other Assurant offices may be required
• (Bachelor’s degree in Data Analytics, Business, or related field.)

Other Skills/Experience

• Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
• Requires the ability to work within tight time constraints on multiple complex risk projects or portions of higher risk projects
• Requires the ability to collect, organize and process complex data and information from multiple sources, verify its accuracy, and effectively develop alternatives and logical relationships
• Requires the ability to plan daily work activities to maintain a high level of personal productivity
• Understands a customer’s business environment and to provide appropriate solutions
• Works with BI team to develop technical solutions and implement on-going business objectives consistent with the organization’s data analysis strategy
• Quality is essential for the data maintained by the incumbent, since it is used by other members of the unit in support of the key enterprise strategy of claims management
• Effectively interact with all levels of internal and external personnel to develop efficient specifications that meet customer requirements