Sr. Indirect and Professional Services Manager

What You'll Do

• Manage the end-to-end contract lifecycle for all Facilities category agreements, including creation, review, negotiation, execution, renewal, and closeout.
• Maintain a centralized contract repository and ensure accurate documentation, version control, and audit readiness.
• Track contract milestones, expirations, renewals, and performance obligations.
• Ensure all needed data for the contract that is needed for Service Channel is provided to the Facilities Management team.
• Draft and negotiate commercial terms, service levels, pricing structures, and performance metrics.
• Identify and mitigate contractual risks, including service disruptions, compliance gaps, and supplier performance issues.
• Ensure contracts comply with internal policies, legal requirements, and regulatory standards.
• Partner with Facilities Management to understand operational needs and translate them into contract requirements.
• Work closely with the Category Manager for Facilities to support sourcing events, RFPs, and supplier selection processes.
• Serve as a key point of contact for suppliers regarding contract terms, performance expectations, and issue resolution.
• Monitor supplier performance against KPIs, SLAs, and contractual commitments.
• Facilitate quarterly business reviews (QBRs) and drive corrective action plans when needed.
• Ensure adherence to safety, sustainability, and ESG requirements within Facilities contracts.
• Support cost-saving initiatives by identifying opportunities for contract optimization, consolidation, or renegotiation.
• Analyze spend data and contract utilization to inform category strategies and budgeting.
• Aid in forecasting and managing contract-related financial obligations.

Experience and Education

• Bachelor’s degree with at least 3 years of contract management, procurement, strategic sourcing or supplier management experience.
• Experience with Facilities-related contracts (e.g., maintenance, janitorial, HVAC, etc.).
• Indirect procurement with a focus on optimizing spend.
• Experience managing complex supplier relationships and large spend categories.
• Proficiency with contract management systems and procurement platforms.
• Restaurant experience a plus.
• Service Channel or other CMMS systems experience a plus.

Certifications

• CPSM, CSCP, or similar supply chain/procurement certifications are a plus.

Knowledge and Skills

• Strong attention to detail and commercial acumen.
• Experience in contract review and terms, especially terms centered around professional services.
• Clear, confident communication with both suppliers and internal teams.
• Strong negotiation and proactive problem-solving and issue resolution.
• A structured, organized approach to managing multiple contracts simultaneously.

Environment and Working Conditions

• Minimal travel may be required.
• Prioritily office-based with occasional travel to vendor sites, distribution centers, and restaurant locations.
• Must be able to sit at a desk and use a computer for extended periods.

Company Culture

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities.
• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1 | Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program.
• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development.
• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together.
• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program.
• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

About the Role

At Cracker Barrel, we believe that the work we do makes a difference every single day. Our Store Support Center team is dedicated to supporting those who serve our guests, whether through contract management, risk mitigation, or supplier collaboration. We value teamwork and pride ourselves on delivering high-quality solutions that benefit both our customers and our partners.

Benefits

Join our team and enjoy a competitive salary, comprehensive benefits package, and a supportive environment where you can grow and thrive. From flexible vacation time to professional development opportunities, we offer a range of perks designed to enhance your career and personal life.

Pay

Competitive Annual Salary | Annual Bonus Opportunities

Schedule

Prioritily office-based with occasional travel to vendor sites, distribution centers, and restaurant locations.