Sr. Incident Response Analyst

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents, connecting it to business systems of record.

About the role

We are looking for highly motivated and skilled CSIRT Investigators to join our dynamic security team in the United States. You will be at the forefront of identifying and investigating security incidents, and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, participation in on-call rotations, excellent analytical skills, and a proactive approach to cybersecurity. This position is an individual contributor role reporting to the Sr. Manager of CSIRT.

Responsibilities

• Leverage AI and machine learning tools to enhance the efficiency of log analysis, alert triage, and threat hunting
• Monitor for and investigate security incidents involving AI/ML models, such as adversarial attacks, prompt injection, and model evasion
• Collaborate with detection engineering to develop and tune AI-based detection logic to improve SOC visibility
• Research and adopt emerging AI-driven security technologies to evolve CSIRT's proactive defense capabilities
• Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools
• Correlate events from various log sources to identify potential security incidents
• Determine the scope, severity, and potential impact of detected threats
• Conduct technical investigations into cybersecurity incidents, including malware analysis, phishing attacks, web application compromises, and insider threats
• Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods
• Support incident containment, eradication, and recovery efforts under the guidance of the CSIRT Manager
• Document incident findings, actions taken, and lessons learned
• Assist in the development and refinement of threat detection rules to improve SOC visibility
• Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment
• Stay informed about the latest threat intelligence and emerging attack techniques
• Work with SIEM and SOAR platforms to optimize alert processing and incident workflows
• Contribute to the creation and refinement of automated solutions for efficient incident response and reporting
• Identify opportunities for automation to streamline security operations
• Collaborate effectively with other security teams, IT, and business units during incident response
• Provide clear and concise updates on incident status to the CSIRT Manager
• Contribute to post-incident reports and analysis
• Maintain working relationships with law enforcement when required

Requirements

• Basic 8+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response
• Must be a U.S. Citizen, U.S. National or U.S. Person (individuals outside of these categories are generally barred from having logical access to IL5 data or infrastructure)
• Experience leading or coordinating responses to critical cybersecurity incidents
• Experience with crisis management
• Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation
• Experience with EDR solutions and their role in incident investigation
• Experience with digital forensics principles and techniques and enterprise forensic solutions
• Experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and data analysis

Qualifications

• Bachelor's degree in Computer Science, Information Security, or a related field or equivalent work experience
• Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH
• Exposure to cloud security concepts (AWS, Azure, GCP)
• Strong analytical and problem-solving skills, with a keen eye for detail
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Ability to work effectively as part of a team and independently under pressure

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the pay range in California is $146,400.00 - $235,375.00 base salary.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
• Company bonus plan: non-sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance
• Restricted Stock Units (RSUs)