Sr. HRIS Representative (Human Resources Representative Sr)

About the role

The Team You'll Join
We are a mission-driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About The Opportunity

This position has been approved to be Partial Telework. If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

Responsibilities

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
• Serves as a primary administrator for people systems, including configuration of all modules, user permissions, organizational structures, and master data.
• Collaborates with the HR functional team, Payroll team, and other internal teams to define requirements and/or gaps.
• Led the system configuration, testing solutions, troubleshooting, performing maintenance, and implementing improvements of HCM modules.
• Works collaboratively with internal partners, vendor partners and team members to troubleshoot, research, and escalate issues as necessary, ensuring users are regularly updated on the status.
• Performs system maintenance, including assisting in the review, testing and implementation of HRIS system upgrades or patches.
• Maintains HRIS system tables. Documents process flows, testing scripts and results.
• Identifies opportunities to improve efficiency, automation, and user experience through business process enhancements, integrations, and innovative solutions, ensuring data integrity and confidentiality through audits and validations.
• Stays current on product releases, patches, and industry best practices, proactively recommending opportunities to improve system performance and internal workflows.

Qualifications

• Bachelor's degree in business, information technology, human resources or other related field or equivalent work experience PLUS 5 years of HRIS technical application support experience is required.
• 2 years of experience providing system support is required.
• 2 years of experience using computer hardware and software troubleshooting techniques required.
• Third-party vendor solution configuration experience required.
• Prominent experience in documenting processes, developing test scripts, running diagnostic tests and audits is required.

Skills

• Develops rapport and establishes and maintains effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Benefits

A comprehensive benefits package including CalPERS pension program and additional retirement packages. Additional benefits and perks include: A generous PTO program, a quality work-life balance, various wellness programs, tuition reimbursement, professional development opportunities, career development opportunities, flexible scheduling, and the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Physical Requirements

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds.