Sr. Healthcare Operations Manager- Ft. Mill, Rock Hill SC (48145)

About the role

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care, operational excellence, and a collaborative clinical environment. We are seeking an experienced and strategic Senior Operations Manager to lead multi-site clinic operations, drive performance, and ensure an outstanding patient and employee experience.

Responsibilities

• Direct daily operations for 1–3 clinic locations, ensuring effective and efficient delivery of high-quality patient care.
• Lead, coach, and develop clinic staff, including scheduling, performance management, and engagement initiatives.
• Drive strategic growth and operational improvement initiatives in partnership with executive leadership.
• Analyze performance metrics, dashboards, and EHR workflows to optimize patient access and clinic efficiency.
• Oversee provider scheduling and utilization to support volume, access, and growth goals.
• Manage administrative and clinical inventory, including purchasing workflows and supply optimization.
• Coordinate facility operations, equipment maintenance, and vendor relationships.
• Support onboarding and offboarding of providers and staff.
• Achieve financial objectives through budgeting, forecasting, and revenue cycle oversight.
• Promote an exceptional patient experience by addressing concerns and supporting service excellence initiatives.
• Ensure compliance with company policies, regulatory standards, and required staff training.

A Typical Day You’ll lead clinic operations across multiple locations, balancing strategic priorities with day-to-day execution. Responsibilities may include managing staff performance, resolving patient concerns, analyzing reports and data, overseeing inventory and facilities, and implementing process improvements to enhance efficiency and patient satisfaction.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred; Masters in Healthcare Administration/ Master in Business Administration highly preferred.
• Minimum 5+ years of progressive leadership experience in healthcare or medical practice operations.

Skills

• Strong business acumen and experience managing clinic performance and growth.
• Proficiency in EMR systems and Microsoft Office applications.
• Demonstrated ability to lead teams, drive engagement, and manage change effectively.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, high-volume clinical environment.
• Reliable transportation and ability to travel between CEENTA locations.

Schedule

Onsite, Full-time, exempt position. Core business hours are Monday–Friday; additional hours may be required based on operational needs.