Sr. Global Service Center Equipment Engineer

About the Role

FormFactor, Inc. (NASDAQ: FORM) is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Position Overview

The Sr Global Service Center Equipment Engineer is responsible for supporting, maintaining, and improving equipment utilized across FormFactor's Global Service Centers (GSCs). This role ensures equipment reliability, supports service and repair operations, drives continuous process improvements, and provides technical expertise for both commercial supplier equipment and FormFactor-developed repair and assembly tools. Working closely with Global Service Center teams, Manufacturing Engineering, Operations, and equipment suppliers, this position provides troubleshooting support, manages spare parts and capital equipment activities, delivers training, and ensures equipment compliance with quality, safety, and operational standards.

Responsibilities

• Provide technical support and troubleshooting for equipment utilized within Global Service Centers worldwide
• Diagnose equipment issues and implement corrective actions to minimize downtime and improve operational efficiency
• Identify, source, and coordinate ordering and shipment of replacement parts to support ongoing equipment reliability
• Partner with equipment suppliers to resolve technical issues and coordinate repairs, upgrades, and service activities
• Support the installation, qualification, validation, and upgrade of supplier-provided equipment used in service center operations
• Coordinate equipment modifications and enhancements to improve performance, productivity, and service quality
• Develop and execute equipment acceptance and operational readiness plans
• Provide technical ownership and support for custom FormFactor service and repair equipment, including: Probe Card Universal Repair Station (PC URS), Sequoia Assembly Tool (SAT), Precision Assembly Tool (PAT), Single Outlet Replacement Tool (SDRT), new equipment builds and deployments, global installations and startup support, equipment qualification and validation activities, upgrades, modifications, and continuous improvement efforts, user training and technical documentation support
• Develop and deliver equipment operation, troubleshooting, safety, and preventative maintenance training programs
• Train Global Service Center personnel on equipment best practices and standard operating procedures
• Facilitate training related to Assembly & Test (A&T) process improvements and equipment enhancements
• Create and maintain technical work instructions, training materials, and support documentation
• Track and manage Capital Authorization Request (CAR) activities related to Global Service Center equipment
• Coordinate procurement, shipment, installation, and deployment of approved capital equipment
• Maintain equipment inventories and lifecycle tracking records
• Conduct Global Service Center equipment audits to assess: equipment condition and utilization, spare parts availability, repair process effectiveness, preventative maintenance compliance, safety and regulatory requirements
• Identify opportunities for process improvements and standardization across global service operations
• Drive corrective and preventive actions resulting from audit findings
• Support Lean Manufacturing and continuous improvement initiatives to improve service center efficiency, quality, and throughput

Skills

• Clean Room Environment
• Communication
• Computerized Maintenance Management Systems (CMMS)
• Continuous Improvement
• Cross-Functional Collaboration
• Electrical Systems
• Equipment Installations
• Equipment Maintenance
• Equipment Qualification
• Equipment Troubleshooting
• Planned Preventative Maintenance
• Root Cause Analysis (RCA)
• Semiconductor Manufacturing

Qualifications

• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Pay

• This role in Livermore, California pays between $90,500.00 and $118,755.00 per year, depending on your experience, skills, and background. Pay may vary in other locations.

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• 401(k) with company match
• Employee stock purchase plan (ESPP)
• Paid time off
• Quarterly profit-sharing bonuses
• Flexible spending or savings accounts