Sr. Forward Deployed Engineer

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near San Francisco, CA. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page.

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

What You'll Do

We're looking for a Sr. Forward Deployed Engineer who enjoys solving real customer problems through hands-on engineering and AI-driven solutions. In this role, you will work closely with senior engineers, product teams, and customers to design, build, and deploy tailored solutions that extend LogicMonitor Edwin AI. As a Forward Deploy Engineer, you will be operating at the intersection of customer delivery and core platform development, with ownership of discovery, scoping, system design, build, rollout, and measurable adoption. This is a customer facing engineering role at the intersection of software engineering, observability, and AI deployment. You will ship code, implement integrations, support production rollouts, and codify repeatable patterns that improve both customer outcomes and the core platform.

Here's a closer look at this key role:

• Build & Support AI-Powered Solutions: Partner directly with strategic customers to build production applications, ship technical artifacts used in production workflows, codify repeatable deployment patterns, and represent the company in highly ambiguous enterprise environments.
• Partner with Engineers and customers to understand use cases, workflows, and technical requirements.
• Build and maintain backend services, integrations, automations, and lightweight full stack experiences using Python and JavaScript or TypeScript.
• Implement REST API, webhook, and SDK based integrations that normalize, enrich, and route operational data into LogicMonitor Edwin AI.
• Instrument and troubleshoot telemetry across logs, metrics, traces, and related workflow data, including OpenTelemetry based pipelines where appropriate.
• Configure and deploy solutions in SaaS, hybrid cloud, and customer managed environments, with working familiarity across containers, Kubernetes, CI or CD, and infrastructure automation.
• Define or refine dashboards, alerting, service boundaries, and reliability workflows so customer teams can operate what is deployed.
• Partner during go live, hypercare, and troubleshooting periods to drive adoption, reduce friction, and make the solution durable in production.
• Convert repeated field learnings into templates, playbooks, reusable components, and product feedback for core engineering and product teams.
• Technical Execution: Write clean, maintainable code across backend and frontend systems, commonly using Python, JavaScript, TypeScript, and React.
• Implement integrations with third-party systems using APIs and SDKs.
• Support testing, debugging, and optimization of deployed solutions.
• Follow engineering best practices for reliability, security, and performance.
• Contribute to internal documentation and knowledge sharing.
• Reusable artifacts created, such as templates, integration patterns, playbooks, or productized improvements.
• Prototype & Iterate: Help develop MVPs and proof-of-concept solutions to validate customer use cases.
• Incorporate feedback from customers and internal stakeholders to refine functionality.
• Support the transition of validated solutions into scalable product capabilities in collaboration with product and core engineering teams.
• Customer & Partner Collaboration: Participate in technical discussions with customers and partners alongside senior engineers.
• Provide implementation support and troubleshooting during deployments.
• Share insights and feedback from customer engagements with internal teams to improve product quality and usability.
• Production deployments launched and adopted by named customer teams.
• Time to first value, such as first workflow live, first integration live, or first meaningful AI investigation or automation in production.
• Measurable workflow impact, such as reduced manual triage, faster incident handling, lower alert noise, or improved operational efficiency.
• Strong implementation quality, documentation quality, and stakeholder satisfaction.

What You'll Need

• Bachelor's degree in Computer Science, Data Engineering, or a related field.
• 4-7 years of experience in backend or data systems engineering.
• Experience building streaming data pipelines (Kafka / Spark or any similar technology).
• Strong programming background in Java and Python, including microservice design.
• Experience with ETL, data modeling, and distributed storage systems.
• Demonstrated ability to ship clean, production quality code in Java or Python plus JavaScript or TypeScript, whether gained in software engineering, platform engineering, solutions engineering, SRE, or technical consulting.
• Demonstrated ability to integrate external systems using APIs, SDKs, authentication controls, payload mapping, and schema validation.
• Working knowledge of observability fundamentals, including logs, metrics, traces, dashboards, alerting, root cause investigation, and incident workflows.
• Familiarity with OpenTelemetry concepts and telemetry pipelines, including how data is instrumented, collected, and routed across systems.
• Working knowledge of modern cloud and deployment tooling such as AWS, Azure, or GCP, containers, Kubernetes, CI or CD, and infrastructure automation tools.
• Practical exposure to AI application patterns such as LLM APIs, agents or workflows, evaluation basics, and the observability of AI systems in production.
• Strong debugging judgment, systems thinking, and the ability to make progress in ambiguous customer environments.
• Awareness of data governance, validation, and lineage best practices.
• Strong communication and collaboration across AI, Data, and Platform teams.
• Clear written and verbal communication skills, with the ability to explain technical tradeoffs to engineers, product teams, and customer stakeholders.

Nice to Have

• ServiceNow or Jira workflows, automation tooling such as Ansible, Terraform, or Rundeck, and familiarity with MCP or similar integration patterns.

Pay

The Base Salary range for this role is $130,900 USD - $175,000 USD.

Benefits

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.