Sr. Forward Deployed Engineer

About the Role

BambooHR builds HR software that small and mid-sized businesses run on every day. We are looking for software engineers who use AI to build production-quality software. As a Senior Forward Deployed Engineer, you own the complete customer engagement cycle, from first discovery session to deployed solution. Engagements are focused, time-boxed, and built for SMB customers. You are driven to solve real customer problems, and you scope, build, and ship with full autonomy. The AI tools and capabilities are changing rapidly. To stay resilient through change, you prioritize curiosity and continual learning, and you actively apply new best practices. You are accountable for what ships: its correctness, its reliability, and its fit to the problem it was built to solve.

Responsibilities

• Lead on-site and video-based discovery sessions with customers to understand workflow challenges and produce a clear definition of what to build.
• Define project scope and deliverables with customers, setting realistic timelines and managing expectations through delivery.
• Build AI-powered agents, custom tools, and automated workflows for each customer's HR needs, deployed within the BambooHR platform.
• Learn each customer's internal systems and data sources to design integrations that fit their environment.
• Construct each solution so it can be adapted for customers with similar needs.
• Validate every solution for correctness, reliability, and fit before it reaches the customer.
• Transition completed engagements to the tools team with thorough documentation for clean handoffs and maintainability.
• Surface field learnings as product insights, sharing patterns and opportunities that belong in the BambooHR core product.
• Partner with Product, Engineering, and Customer Experience on roadmap opportunities identified through field work.
• Contribute to the Forward Deployed Engineering practice by applying its engagement playbooks, scoping frameworks, and handoff standards, and improving them from what each engagement teaches.

Requirements

• 5+ years of software engineering experience with a record of shipping production software.
• Sound judgment for when to build custom solutions and when to extend existing patterns for reuse.
• Full-stack development experience, building and shipping independently.
• Proficiency in designing systems, data models, and architecture, including performance and data-flow tradeoffs.
• Track record of building and deploying AI agents and AI-powered solutions.
• Fluency in context engineering: structuring repo and task context so agents execute reliably.
• Confidence reading unfamiliar code and running root-cause analysis to debug it.
• Demonstrated ability to review code for security and privacy risks: injection, data-handling, and unsafe generated output.
• Experience with test design and test evaluation harnesses.
• Proven ability to follow safe release practices: CI/CD, feature flags, staged rollout, and rollback.
• Depth in writing clear technical documentation for both people and agents.
• Strong written and verbal communication, including conveying customer needs, proposed solutions, and technical decisions to technical and non-technical audiences.

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.