Sr. Field Service Technician - Akron, OH

About the Company

Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment, optimizing end-of-line packaging operations and protecting products in transit. With over $2B in revenue, 80+ manufacturing facilities across 6 continents, and 9,000+ employees worldwide, Signode offers a broad spectrum of products under hundreds of trusted brands. The company is a pioneer in industrial packaging, known for customer-focused innovations in materials, processes, and automation technology. Headquartered in Tampa, Florida, Signode is the Transit Packaging Division of Crown Holdings, Inc.

About the Role

This is a fully remote position, though candidates must be based in the Akron, OH area. The role involves installing and servicing general-purpose and customer-specific industrial packaging equipment, providing on-demand and scheduled service, and delivering training. Daily travel by auto with frequent overnight stays is required, with drive times ranging from 1 to 6 hours per day.

Responsibilities

• Perform duties in accordance with all safety regulations and protocols, completing safety-related training on time.
• Document daily service activities and expenses accurately and timely in the appropriate recording system.
• Identify complex problems related to customer equipment, develop and evaluate options, and implement effective solutions.
• Read and interpret blueprints, wiring diagrams, and schematics for installation, repair, upgrades, and retrofits.
• Provide technical support and training to Signode Technicians, and manage their scheduled service calls.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions.
• Perform preventative maintenance, disassemble units, replace defective parts, and test equipment for proper operation.
• Coordinate pre-installation meetings with customers to review procedures, inspect sites, and install, adjust, and test equipment.
• Report and follow up on potential unsafe conditions, suggesting effective solutions.
• Maintain effective customer relationships through professional communication about product failures and corrective actions.
• Communicate essential information to stakeholders, including customers, management, and engineering.
• Troubleshoot and repair equipment using intermediate PLC knowledge.
• Identify upgrade and retrofit opportunities and notify appropriate parties for quotation proposals.
• Design and conduct training programs for repair and preventative maintenance for customers and company representatives.
• Prepare comprehensive non-conformance reports and service bulletins.
• Assist the Regional Service Manager with inventory sourcing and parts management for assigned equipment.

Requirements

• High School Diploma or Technical/College Degree.
• 4-5 years of transferable experience working on electrical, mechanical, pneumatic, and hydraulic systems.
• Ability to read and interpret blueprints and schematics.
• PLC background.
• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).
• Self-starter able to work with minimal supervision.
• Desirable: Professional courses in electrical, mechanical, or automation.

Skills

• Safety and security awareness.
• Team player with strong customer focus.
• Sound decision-making and judgment.
• Independence and resourcefulness.
• Results-oriented with strong process management.
• Active listening skills.

Benefits

Signode offers a comprehensive benefits package for full-time employees, including:

• Health, dental, and vision insurance.
• 401k retirement plan.
• Paid time off.
• Life insurance.
• Wellness perks.

Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $33.00 to $40.00, varying based on specific responsibilities and geographic location. The starting rate within this range will be determined by the candidate’s experience, qualifications, and skillset.