Sr Field Service Manager
Key Responsibilities
- Lead and manage the Field Service team to ensure efficient and effective service delivery
- Manage the P&L for a national portfolio
- Develop and implement site specific processes within the Honeywell framework for all business objectives
- Develop and implement strategies to optimize field service operations and improve customer satisfaction
- Provide technical guidance and support to field service technicians
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Monitor and analyze field service performance metrics to identify areas for improvement
- Ensure compliance with company policies, procedures, and regulatory requirements
Qualifications
- Minimum of 5 years of experience in a leadership role within field service management
- Strong technical knowledge and understanding of engineering principles
- Customer-focused mindset
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
- Able to effectively manage and prioritize multiple projects and tasks
- Experience managing a diverse workforce across multiple locations
About the Role
The role reports directly to the General Manager and operates on a Hybrid work schedule.
Benefits
- Employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts, Health Savings Accounts
- EAP, and Educational Assistance
- Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Company Information
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
About Honeywell CX
Honeywell Customer Experience (CX) is dedicated to delivering exceptional service and support to our customers worldwide. We focus on enhancing customer satisfaction through innovative solutions, proactive service management, and continuous improvement initiatives. Our team works closely with customers to understand their needs and deliver tailored services that drive loyalty and business growth.
About Honeywell
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.