Sr. Family Support Specialist

About the role

The Sr. Family Support Specialist role is a unique opportunity to work directly with families to make a real difference in their lives and our community.

Responsibilities

• Interview, enroll, and certify families for CalWORKs and/or CAPP Child Care Program
• Interview scheduled and drop-in appointments/complete necessary re-certifications
• Conduct group intake appointments as needed
• Respond to and resolve parent and provider issues
• Maintain and update family, child and program files
• Provide quality customer service for internal and external agency customers
• Provide mentorship to new or developing team members
• Input data into the computer system in an accurate and timely manner
• Respond to requests for information from the public
• Travel to co-locations and satellite Hively offices as needed
• Attend all training/technical assistance workshops
• Attend all staff meetings
• Other duties as assigned

Requirements

• Bachelor's degree in social services/human development or related field (or equivalent experience)
• At least 2 years of experience in Childcare Subsidy Programs (CAPP, CalWORKS)
• Proficient in one or more program and regulations
• Strong problem-solving skills
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures
• Effective communication skills both orally and in writing
• Basic math skills
• Strong organizational skills
• Able to appear for work on time
• Able to follow directions
• Able to understand and follow posted work rules and procedures
• Flexibility to work from other office locations as required

Preferred Knowledge, Skills and Abilities

• Fluent in English and one or more of the following languages (Spanish, Vietnamese, Mandarin, Cantonese, Farsi, Korean, Pashto, Urdu, Punjabi or Hindi)

Benefits

• Medical, dental, and vision plans covered at 100% for the employee
• Health & Dependent Care FSA
• 14 Paid Holidays + 4 flex holidays, including your birthday!
• Generous paid time off policy (over 3 weeks per year)
• Tuition Reimbursement ($1,000/year)
• Employee Appreciation Program
• Life & Long Term Disability Insurance covered 100% by Hively
• 403(b) plan SEP-IRA plan with an employer contribution of 5% of annual salary
• Learning & Development Opportunities
• Financial wellness program with unlimited access to personal financial advisors
• Industry competitive salary ranges

Pay

Note: Final employment offer will be determined based upon factors including but not limited to an applicant's experience, specialized skills, and internal alignment.

Schedule

This role is eligible for a Hybrid schedule after completing training period.