Sr. Event Manager

Essential Duties and Responsibilities

• Assists with supervision of Event Managers and Event Coordinators.
• Meets with customers to plan and organize assigned meetings and/or events.
• Covers activities with various service contractors for assigned meetings and/or events in the absence of the Director of Event Management.
• Provides exceptional customer service, hospitality, and prompt attention to the customer's needs.
• Provides timely and accurate information necessary to produce the event.
• Manages multiple events and phases of event production.
• Acts as key contact with the customer for communication and logistical requirements from planning process through the execution of the event.
• Implements facility rules, regulations, policies, and procedures.
• Anticipates problems and appropriate solutions.
• Reviews and approves all event requirements prior to their distribution at the weekly staff meeting.
• Guides customers in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Informs customers about status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or service needs.
• Maintains close contact with customers and facility staff to ensure successful events.
• Attends appropriate planning, organization, and other event and facility meetings in support of facility operations.
• Serves as primary or secondary liaison between customers and facility departments.
• Maintains awareness and knowledge of surroundings to prevent accidents, specifically while on the exhibit hall floor.
• Ensures the availability of PCC/ASM Global equipment contracted for customer's use.
• Serves as manager on duty as required.
• Works extended/irregular hours including nights, weekends, and holidays as needed.
• Promotes and fulfills ASM Global goals and brand promise.
• Participates in safety programs to achieve safety goals.
• Assists the department and organization with various projects and special assignments as needed.
• Assists the event team with but not limited to covering primary, secondary shifts and event floor manager responsibilities, interacting with exhibitors, and administrative duties related to events.

Qualifications

• Education: Bachelor’s Degree in hospitality, business, facility management, or related field.
• Experience: Minimum 3 years of experience in the hospitality industry and/or customer service, and minimum 3 years of event planning, meeting planning, or production experience.
• Skills: Exceptional interpersonal, organizational, communication (both written and verbal), and presentation skills; excellent negotiation skills; excellent business judgment and willingness to make timely decisions; excellent planning, organizing, and prioritizing work activities, using time efficiently and developing realistic action plans; ability to work independently with minimal supervision; ability to multi-task effectively and efficiently; self-motivation; ability to work within the Ungerboeck Event Management software (EBMS) application (after training); ability to identify and resolve problems in a timely manner; gathers and analyzes information accurately and skillfully; energetic, forward-thinking, creative individual with high ethical standards; strong computer skills; proficiency in Microsoft Word, Excel, and PowerPoint.