Sr Engineer, Infrastructure and Platform Services

Responsibilities

• Design engineering, implementation, and operation of technical systems with focus on reliability, security, and scalability.
• Lead system reliability, performance tuning, and capacity planning.
• Mentor others in automation of operational tasks, infrastructure provisioning, and configuration management.
• Drive incident response, troubleshooting, and root cause analysis for production issues.
• Design monitoring, alerting, and observability solutions.
• Lead implementation and maintenance of security best practices.
• Mentor others in cost management and optimization of resource utilization.
• Drive collaboration with development, operations, and security teams.
• Evaluate and improve documentation of infrastructure, processes, and operational procedures.
• Evaluate and improve infrastructure-as-code development and deployment.
• Participate in on-call rotations for incident escalation and resolution.
• Lead evaluation and implementation of new technologies and tools.
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory requirements.

Qualifications

• Bachelor's degree in a related field or equivalent +5 years of professional experience.
• At least 5 - 8+ years of progressive experience in infrastructure and networks or related fields.
• Strong knowledge of infrastructure and networks principles, tools, and industry standards.
• Relevant certifications such as Microsoft, Tanium, Jamf, or equivalent.
• Ability to participate in on-call duties (24/7) and after-hours tasks.

Preferred

• Working knowledge of identity and directory services, collaboration and communication platforms, endpoint management, application packaging, automation, and monitoring tools.
• Experience with enterprise platforms such as Active Directory, Microsoft 365, Exchange, Intune, Tanium, Venafi, Jamf, or equivalent technologies.
• Experience developing and maintaining operational documentation, knowledge base articles, and standard operating procedures.
• Familiarity with security hardening standards, compliance frameworks, or audit evidence processes.
• Demonstrated ability to troubleshoot complex, cross-platform issues in a hybrid environment.
• Experience leading technical design or architecture decisions for enterprise infrastructure.
• Experience in the healthcare (medical or dental industry), retail, or other large enterprise organizations.
• Industry-recognized certifications in infrastructure, endpoint management, or cloud platforms (e.g., Microsoft, CompTIA, ITIL).

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition Reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Compensation Information

$117,000.00-$153,000.00 / Annually

Work Environment

• Primarily an office role (5 days a week).
• Occasional travel for meetings, audits, vendor engagements, and/or site visits.
• May require lifting up to 50 lbs and working in data center environments.
• Participation in on-call rotation (24/7) for incident escalation.
• Ability to work outside of normal business hours and weekends as required for scheduled and non-scheduled operational needs.