Sr. Engagement Manager

About the role

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale.

The Senior Engagement Manager partners with Commercial Leads and Services Consultants to deliver the full portfolio of LiveRamp Global Services (LGS) offerings — Core (Foundational) services, Advisory Services (Consulting Services), and additional services relevant to target customer segments. The primary measure of success is the successful delivery of LGS projects with varying levels of complexity. This individual meets with C-level client executives regularly and maintains strong relationships across sales, product, and operations to ensure client needs are met. The role requires comprehensive project management knowledge, high organization, effectiveness in ambiguous environments, ability to communicate technical concepts clearly, produce data-driven recommendations, and work collaboratively within cross-functional project teams.

This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle, or Little Rock locations. Willingness to travel at least a few times a year is expected.

Responsibilities

• Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery
• Accurately develop project and resource plans in collaboration with the client and LGS practice leads; evaluate projects to ensure they meet LGS standards, adhere to budgets, and meet deadlines
• Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope
• Partner with client’s leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy, identifying new opportunities beyond the initial scope
• Participate in or lead client meetings using a consultative approach
• Own client relationships through project management; collaborate with customers and internal stakeholders to understand business objectives and goals
• Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns
• Identify challenges and develop practical recommendations to maximize customer value
• Demonstrate a deep understanding of LiveRamp products and services
• Provide mentorship and guidance to other team members where necessary

Requirements

• 5+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables
• 2+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale system integrator; high-growth/fast-paced company experience is a plus
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs
• Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack
• Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc.) and the ability to discuss SQL-based data transformation and schema mapping with client engineers
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation
• Comfortable discussing technical concepts and workflows with both product teams and data scientists
• Deep understanding of and experience in TV and/or digital media, including the relationship between bought, earned, and owned media
• Executive-level communication skills, both written and oral; ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives
• Strong project management skills; must be able to multitask and manage multiple projects, workstreams, and programs
• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
• Experience leading cross-functional teams; highly collaborative with strong interpersonal skills
• Motivated to set and achieve goals and take initiative within the workplace; proactive, thorough, and transparent
• Thrives in evolving teams and job functions; experience growing teams and new organizations from the ground up
• Comfortable working in ambiguous environments with strong critical thinking and problem-solving skills

Pay

The approximate annual base compensation range is $97,000 to $144,000. The actual offer, reflecting the total compensation package and benefits, will be determined by factors including the applicant's experience, knowledge, skills, abilities, geography, and internal equity among the team.

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do
• Fun: In-person and virtual events such as game nights, happy hours, camping trips, and sports leagues
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave
• Comprehensive Benefits Package: Medical, dental, vision, life and disability insurance, employee assistance program, voluntary benefits, and perks programs for healthy lifestyle, career growth, and more
• Savings: 401K matching plan — 1:1 match up to 4% of salary

Schedule

Hybrid role requiring 2 days per week in-office from one of the following locations: San Francisco, New York City, Seattle, or Little Rock. Occasional travel required (a few times per year).