Sr. Document Production Associate - 1st Shift

Company Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world‑class business solutions. We specialize in skilled administrative support, document production, presentation design, and marketing and communications services for leading companies, especially within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees worldwide working together to help clients operate more efficiently and effectively.

Job Description

The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify the correct process needed to produce documents, and ensure appropriate completion throughout the task lifecycle
• Exercise independent judgment and use established procedures, standards, and formats to edit, proofread, convert, create, transcribe, or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment, technology, software, and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within the team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisors, or clients on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on the work of others
• Train more junior staff members
• Assist peer teams with proofreading, design, or other document production and preparation, as needed
• Complete other tasks and assignments as directed by management
• Interact with clients in person, over the phone, or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Qualifications

• High school diploma or equivalent required; higher‑level education preferred or equivalent work experience
• Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment
• Document production and word‑processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job‑tracking system is preferred
• Ability to work in a fast‑paced, team environment, both independently and collaboratively
• Ability to prioritize work, balance projects, and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and an emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on one’s own; knows when to escalate to supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette under pressure
• Self‑motivated with a positive “can‑do” attitude
• Proven customer‑service skills to create, maintain, and enhance customer relationships
• Ability to interact effectively with multi‑functional teams and individuals from diverse backgrounds

Schedule

Sunday – Thursday, 8 am – 5 pm.

Pay

The salary range for this role at the noted RRD location is $17.02 – $23.46 per hour. Starting pay decisions are determined based on multiple factors including relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Roles typically follow step progressions to a target rate or set increments over time, and may include overtime, shift differential, call‑in, and/or stand‑by pay.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts