Sr. DNS Engineer
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The DNS team seeks a Senior/Lead Engineer to join the DNS Operations team, responsible for 24x7 support of the Salesforce public cloud environments.
About the role
As a member of the DNS Operations team, you will handle incident management for all aspects of the production DNS solution, including break/fix and proactive maintenance to resolve outages and minimize future impact. This includes building, upgrading, and decommissioning public cloud environments. You will support Hyperforce DNS-related customer issues and ensure thorough root cause analysis for all customer-impacting problems.
Responsibilities
- Provide first-line customer support and technical expertise for Hyperforce DNS-related issues to determine root causes of DNS outages and implement workarounds or permanent solutions.
- Ensure all Hyperforce DNS issues are resolved promptly with minimal customer impact.
- Isolate server software problems and work with vendors to resolve issues as necessary.
- Perform proactive maintenance, builds, decommissioning, and other operational tasks.
- Collaborate with engineering teams to improve service stability and reduce future outages.
- Drive service ownership for the DNS Cloud, streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.
Requirements
- Minimum of 5+ years of work experience with Cloud Architecture.
- In-depth, hands-on experience with Linux Systems Administration and Troubleshooting, servers, and Cloud architecture; good knowledge of Linux internals.
- Proven professional work experience with Python, including OOP, design patterns, data structures, algorithms, and concurrency.
- Public cloud engineering experience on GCP, AWS, and/or Azure platforms, including cloud provisioning, infrastructure, and migration at scale.
- Use of AI-assisted development tools to automate DNS and infrastructure management.
- Solid understanding of configuring, deploying, managing, and maintaining large cloud-hosted systems.
- Experience with container and orchestration systems like Kubernetes and Docker.
- Experience with infrastructure automation tools like Splunk, Puppet, Spinnaker, Terraform, and Git.
- Strong understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP, Switches, and Routers.
- CI/CD experience with tools like Jenkins and Travis CI.
- Implementation experience of large infrastructure projects.
- Continuous learner, critical thinker, and team player with excellent communication skills.
- Embrace a culture and work environment that promotes diversity and inclusion.
- Configuration management experience with open-source tools, ideally Puppet, Chef, Salt, or Ansible.
- Experience maintaining monitoring platforms like Grafana.
Preferred Qualifications
- Experience using AWS Route 53.
- Working in high-availability, 24x7x365 large-scale multi-datacenter environments.
- Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
- Security hardening of network infrastructure, such as DNSSEC.
Benefits
Salesforce offers a variety of benefits to support your well-being, including:
- Time off programs.
- Medical, dental, vision, and mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k) and an employee stock purchasing program.
More details about company benefits can be found at Salesforce Benefits.
Pay
The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $178,900 - $246,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.
Schedule
This role involves 24x7 support of the Salesforce public cloud environments.