Sr. Director, Technical Services
Responsibilities
Lead the technical relationship with beverage packaging, specialties, automotive OEMs, and Tier 1 suppliers throughout product development, qualification, launch, and ongoing production.
Serve as executive escalation point for significant customer technical issues and product performance concerns.
Build trusted technical partnerships that position Novelis as the preferred aluminum supplier.
Lead development of customer-specific aluminum products that satisfy mechanical properties, formability, surface quality, joining characteristics, and other customer specifications.
Coordinate product industrialization from concept through commercial production.
Partner with R&T, Manufacturing and Commercial teams to accelerate new product introductions.
Lead the field Technical Services engineers supporting customers during rolling, stamping, blanking, forming, welding, heat treatment, painting, and assembly operations.
Ensure rapid technical response to manufacturing challenges while minimizing customer downtime and production disruptions.
Establish standard processes for customer support across North America.
Translate customer feedback into manufacturing improvements.
Partner with plant quality, process engineering, and operations teams to improve capability, consistency, and product performance.
Support root cause analysis and implementation of corrective and preventive actions.
Develop the North American Technical Services strategy aligned with Commercial growth objectives.
Identify future customer technology needs and emerging platforms.
Support development of advanced alloys and manufacturing technologies.
Qualifications
- Bachelor’s degree in metallurgical engineering, Materials Science, Mechanical Engineering, or related engineering field.
- 15+ years of progressive technical leadership within aluminum, metals, automotive materials or advanced manufacturing.
- Deep understanding of rolled aluminum products and automotive sheet applications.
- Demonstrated success leading product development and commercialization programs.
- Experience managing customer technical support organizations.
- Experience working across Manufacturing, Quality, R&D and Commercial organizations.
- Experience leading geographically dispersed technical teams.