Sr. Director, Sales Customer Success

About the role

The Sr. Director of Customer Success within Sales organization is responsible for driving new sales and assisting with market strategies of Supermicro. This includes building plans and programs that will drive business in new markets and new customer segments that leverage our channels and existing and emerging strategic partnerships. This individual must have strong sales hunter, sales discipline, and sales leadership experience. Domain experience in AI and server hardware and innovations. This individual must be very strong at working cross-functionally at all levels of the organization.

Essential Duties and Responsibilities

• Provide 'hands-on' as needed while you build the team.
• Develop and execute effective strategies to win and maintain customer accounts.
• Identify, qualify, develop and close sales against quota in Enterprise accounts.
• Build and establish relationships with current and potential Enterprise customers, partners, system integrators, VARs, and OEM customers (as required).
• Uncover opportunities for senior management to generate revenue from high-level executives.
• Assemble a pipeline of both short-term and long-term opportunities through target lists for Enterprise market.
• Travel to customer sites to present Supermicro's products, solutions and services as well as to maintain account integrity.
• Supervise/Co-supervise varied levels of a Customer Success sales team, including directing work, providing training, development and managing performance-related issues.

Qualifications

• Bachelor’s degree and MBA preferred.
• Minimum 17+ years’ experience in a server & AI sales environment preferred.
• Results-oriented drive and a solid work ethic.
• Solid oral and written communication skills, executive presence, and judgment.
• Ability to prioritize and manage competing tasks in a fast-paced environment.
• Strong negotiation, presentation and closing skills.
• Must be willing to utilize self-admin skills as needed.
• Strong command of the English language; proficiency in 2nd language is a plus.

Benefits

Based in San Jose, California. Ability to travel up to 35% of the time or as needed.

Salary Range: $178,000 - $250,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.