Sr. Director, Retail Strategy, Analytics, Innovation

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and networks systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States, investing over $100 billion and employing more than 20,000 people nationwide. By integrating its large portfolio of products, services, and AI technology, Samsung creates smarter, sustainable, and more connected experiences that empower people to live better. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Retail Strategy & Alignment: Define and drive a unified retail strategy across Samsung Experience Stores (SES), Mobile eXperience (MX) Retail, and Consumer Electronics (CE) Retail ensuring alignment and cohesion in retail operations.
• Advanced Analytics & Insights: Own retail performance analytics, KPIs, and reporting to deliver actionable insights that inform decisions on assortment, staffing, customer experience, and drive accountability.
• Innovation & Test-and-Learn: Lead pilots and innovation initiatives (new formats, digital tools, customer experience enhancements, AI), scaling proven concepts across channels and categories.
• Continuous Improvement & Enablement: Partner with backend operations and store leadership to identify process improvements, standardize best practices, and embed a culture of data-driven optimization.
• Customer Experience Optimization: Develop and implement strategies to enhance the overall customer experience across all retail channels, ensuring a seamless and personalized journey.
• Talent Development: Build and nurture a high-performing team by fostering professional development, mentorship, and career growth opportunities.
• Competitive Analysis: Conduct regular competitive analysis to identify market trends, benchmark performance, and uncover opportunities for differentiation. Utilize advanced statistical techniques to analyze large/complex data sets and develop predictive models for anticipated outcomes.
• Define a data strategy and partner with key internal teams to develop a roadmap and infrastructure to support current and future business needs.
• Drive execution of projects by understanding strategic needs, setting priorities, removing barriers and obstacles, and allocating resources correctly.

Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, Data Science, or a related field; MBA or advanced degree preferred.
• Minimum of 15+ years of experience in retail strategy, analytics, or a related field, with at least 10 years in a leadership role.
• Experience with consulting firm preferred.

Preferred Qualifications:

• Proven track record of developing and implementing successful retail strategies that drive revenue growth and customer satisfaction.
• Strong expertise in data analytics, business intelligence, and predictive modeling tools.
• In-depth knowledge of emerging technologies and their application in retail operations.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and inspire cross-functional teams.
• Strategic thinker with a results-oriented approach and a passion for innovation.

Benefits

• Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

Pay

The salary range for this role will vary among specific regions due to geographic differentials in the labor market, and actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. The salary range in NJ is expected to be $267,000 - $329,500.

Life @ Samsung

Learn more about life at Samsung.

Benefits @ Samsung

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Reasonable Accommodations

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If you have a disability and require a reasonable accommodation, please contact our Reasonable Accommodation Team at 855-557-3247 or SEA_Accommodations_Ext@sea.samsung.com.

Equal Employment Opportunity

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and providing Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.