Sr. Director, Quality Assurance & Quality Control

About the role

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking a Senior Director of Quality Assurance & Quality Control for Data Center & Energy Management (DCEM) America. This hybrid role is based in Plano, Texas and Ashburn, Virginia. The Senior Director leads quality strategy, governance, and execution across DCEM products in North America, ensuring product and system quality throughout the full lifecycle—from customer requirements, design, sourcing, and manufacturing to installation, commissioning, delivery, operational performance, and service. This position holds final release authority and is responsible for building and leading QMS and QA/QC structures, processes, and governance aligned with Mitsubishi Heavy Industries, Ltd. quality standards and regional regulatory requirements.

The role partners closely with engineering, supply chain, manufacturing, field services, commercial teams, and global stakeholders in Japan and the U.S. to drive continuous improvement and deliver reliable, scalable, and compliant solutions supporting MHIA’s business objectives.

Responsibilities

• Define and implement quality strategy, including QMS frameworks, QA/QC execution, policies, procedures, and standards for DCEM America aligned with global objectives.
• Ensure all QA/QC practices comply with Mitsubishi Heavy Industries, Ltd. quality processes and global standards.
• Establish quality governance frameworks covering the full lifecycle from customer requirements through design, sourcing, manufacturing, installation, commissioning, delivery, operational performance, and service.
• Integrate quality requirements into business planning, program execution, and operational processes.
• Build and lead organizational structures for QMS and QA/QC functions in North America, including roles, responsibilities, reporting, and talent development.
• Develop and implement QA/QC processes, systems, and tools aligned with North American operational needs and MHI global standards.
• Drive standardization of quality practices across projects, suppliers, and partners.
• Build scalable quality management systems to support rapid business growth.
• Oversee QA/QC execution across all projects, including design reviews, inspections, testing, commissioning, and acceptance.
• Ensure robust quality control processes across internal teams, suppliers, and contract manufacturers.
• Monitor and improve key quality metrics such as defect rates, rework, warranty claims, and field performance.
• Lead root cause analysis and corrective/preventive actions (CAPA) for major quality issues.
• Establish and manage supplier quality programs, including qualification, audits, performance monitoring, and development.
• Ensure quality assurance across global sourcing and manufacturing, including engine sourcing in Japan and module packaging in North America.
• Collaborate with manufacturing teams to ensure process capability, consistency, and quality at scale.
• Ensure compliance with North American standards and certifications (e.g., UL, ETL, NRTL, environmental and emissions regulations).
• Align MHI’s internal quality standards with external regulatory requirements.
• Engage with certification agencies, regulatory bodies, and customers on quality-related matters.
• Oversee documentation, traceability, and audit readiness across all programs.
• Partner with engineering, supply chain, manufacturing, program management, commercial, and service teams to embed quality across all lifecycle phases.
• Provide executive-level reporting on quality performance, risks, and mitigation plans.
• Lead and develop QA/QC teams across multiple North American locations.
• Foster a quality-first culture across internal teams and external partners.
• Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies.
• Identify, assess, and mitigate quality-related risks across programs and the full lifecycle.
• Lead lessons learned processes and ensure systematic feedback into product and process design.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Industrial, or related Engineering field.
• Minimum of seventeen (17) years of experience in quality, engineering, or manufacturing in industrial, energy, or data center-related industries.
• At least seven (7) years in senior leadership roles managing cross-functional quality organizations.
• Experience with final product/system release, acceptance, or quality signoff authority in a complex industrial environment.
• Strong knowledge of QA/QC systems and quality management standards (e.g., ISO 9001).
• Proven experience in establishing and scaling quality organizations and systems.
• Demonstrated ability to drive quality improvements, manage risk, and lead root cause analysis initiatives.
• Strong leadership, communication, and stakeholder management skills, including executive-level engagement.
• Experience working with global teams, suppliers, and contract manufacturers.
• Proficiency with business and quality management tools (MS Office, ERP/MES, analytical tools).

Preferred Qualifications

• Experience in modular data centers, power generation systems, or mission-critical infrastructure.
• Experience with North American regulatory and certification frameworks (UL, ETL, NRTL, NEC, environmental/emissions compliance).
• Certification in quality systems or methodologies (e.g., Six Sigma Black Belt, ASQ CQE).
• Experience in global organizations and cross-cultural collaboration (Japan–U.S. business experience preferred).
• Familiarity with lean manufacturing, digital quality systems, and advanced analytics.
• Experience supporting large-scale infrastructure or data center deployments in North America.

Schedule

Standard Monday through Friday work week; additional hours as required based on business needs.

Benefits

• Medical, dental, and vision coverage.
• 401K matching.
• Paid vacation, sick time, and 15 holidays.