Sr Director, Patient Access Support Services (Remote)

Shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This is a unique opportunity to build and optimize a best-in-class patient access organization—spanning reimbursement strategy, pharmacy benefit programs, and field reimbursement teams—while partnering across commercial, medical, and analytics functions to drive measurable outcomes.

About the role

As the Sr. Director, Patient Access Services, you will develop and lead the strategy and execution of the full scope of patient access capabilities supporting diabetes therapies. This includes leadership in programs management for pharmacy benefit support, reimbursement strategy, and field reimbursement teams. The role is pivotal in ensuring patients can access therapies efficiently and affordably while fostering a high-performing, collaborative, and innovative team culture rooted in Insulet’s Ways of Working.

Responsibilities

• Strategic Leadership
  • Develop and lead national patient access strategies for diabetes therapies reimbursed under the pharmacy benefit.
  • Oversee the design and execution of patient support programs including copay assistance, prior authorization, benefits investigation, and specialty pharmacy coordination.
  • Align access strategies with commercial, medical, and market access teams to support insulin delivery and diabetes management solutions.
• Operational Oversight
  • Lead all operational aspects of patient services, including HUB services, call centers, and vendor management.
  • Ensure SOPs, training, and compliance standards are met across all patient-facing operations.
  • Monitor KPIs and patient experience metrics to drive continuous improvement and ensure timely access to diabetes therapies.
• Field Reimbursement Team Leadership
  • Direct and support the Field Reimbursement Manager (FRM) team to ensure effective payer navigation and provider engagement for diabetes care.
  • Establish clear goals, performance metrics, and development plans for FRMs.
  • Integrate field insights into broader access strategy and operational planning.
• Cross-Functional Collaboration
  • Collaborate directly with Inside Sales, Field sales, US Commercial Analytics, and other departments.
  • Partner with payer strategy, government affairs, and analytics teams to ensure seamless access and data-driven decision-making.
  • Collaborate with HEOR and commercial teams to assess program impact and ROI, especially in the context of diabetes outcomes and adherence.

Requirements

• Bachelor’s degree (required).
• 15+ years in the pharmaceutical or medical device industry.
• 10+ years in patient access, market access, or reimbursement strategy.
• Experience standing up a patient services and/or field reimbursement manager capability.
• Proven success in leading national patient support programs, preferably for diabetes therapies or insulin delivery systems.
• Experience managing third-party vendors and cross-functional teams.
• Deep understanding of the diabetes payer landscape, specialty pharmacy operations, and regulatory compliance.

Preferred Qualifications

• Advanced degree (MBA, PharmD, MPH).

Skills

• Ability to design and lead enterprise-wide patient reimbursement strategies enabling governance, scalability, and value creation.
• Ability to connect business insights to action, translating data capabilities into tangible commercial impact.
• Capacity to navigate complexity across the matrix organization aligning patient services needs and commercial objectives.
• Highly skilled in aligning individual and organizational goals, providing thoughtful performance management, investing in talent development, and inspiring a culture of continuous improvement and excellence.
• Ability to manage time and priorities effectively, delivering accurate, high-quality work in fast-paced, deadline-driven environments.
• Ability to manage ambiguity and drive progress in evolving environments, using structured problem-solving mindset.
• Ability to quickly learn and apply new concepts, business models, and technologies, fostering continuous innovation.
• Capacity to lead change with emotional intelligence, fostering alignment, stakeholder engagement, and new ways of working across a highly matrixed and global organization.

Schedule

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

Pay

For U.S.-based positions, the annual base salary range for this role is $221,300.00 - $331,925.00. This position may also be eligible for incentive compensation.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off (PTO).
• Additional employee wellness programs.