SR Director of Software Engineering – Trust and Safety Engineering

Job Responsibilities

Lead multiple technology and process implementations across departments to achieve firmwide technology objectives
Directly manage multiple areas with strategic transactional focus
Provide leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business
As the primary interface with senior leaders, stakeholders, and executives, drive consensus across competing objectives
Manage multiple stakeholders, complex projects, and large cross-product collaborations
Influence peer leaders and senior stakeholders across the business, product, and technology teams
Champion the firm’s culture of diversity, opportunity, inclusion, and respect
Drive the development and delivery of high throughput, low latency production systems for fraud prevention
Oversee cross-functional engineering teams, including application, data, and SRE disciplines
Guide the adoption of DevOps practices, CI/CD, and infrastructure as code across teams
Ensure operational stability, observability, and reliability of distributed, cloud-native architectures

Required Qualifications, Capabilities, And Skills

• Formal training or certification on software engineering concepts and 10+ years applied experience, including 5+ years leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise
• Strong background in Java-based backend systems (e.g., Spring Boot, microservices)
• Experience developing or leading large or cross-functional teams of technologists (application, data, SRE)
• Deep understanding of distributed systems design and cloud-native architectures
• Experience with cloud platforms (e.g., AWS, GCP, or Azure)
• Proven track record delivering high throughput/low latency production systems
• Strong experience with DevOps practices, CI/CD, and infrastructure as code
• Familiarity with observability tools (monitoring, logging, tracing)
• Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting system design, testing, and operational stability
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field

Preferred Qualifications, Capabilities, And Skills

• Experience designing and operating event-driven architectures (Kafka, Pulsar, etc.)
• Strong background in data engineering (ETL/ELT pipelines, streaming data, data lakes/warehouses)
• Experience implementing SRE principles (SLOs, error budgets, reliability engineering)
• Expertise in containerization and orchestration (Docker, Kubernetes)
• Experience with API design and management (gRPC, REST, GraphQL, API gateways)
• Familiarity with security and compliance in regulated environments (e.g., financial services)
• Strong experience with performance tuning and scalability optimization

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.