Sr. Director, Market Access and Patient Services Insights

About the role

The Senior Director, Market Access and Patient Services Insights is responsible for developing and executing a strategic vision and providing leadership across Patient Services & Market Access Insights and Analytics. They will drive the success of our Patient Care and Market Access Models through the identification and application of insights and analytics. They operate as a member of the APEX leadership team and play a critical role in shaping our organization's data-driven culture and driving transformative insights to accelerate our growth and ensure our ongoing success.

Responsibilities

• Develop and execute strategic vision and roadmap for Marketing Engagement Analytics that provides end-to-end performance insights across all patient service and market access pillars (Access & Reimbursement, Patient Engagement, Marketing) to enable deeper insights and actionable recommendations to enhance marketing strategies and campaigns.
• Develop and execute strategic vision and roadmap for Hub and Co-Pay Analytics, enabling measurement, reporting, and ability to analyze and model co-pay trends to provide guidance to variances in co-pay spend aligned to AbbVie’s forecasting and planning cycle.
• Is an advisor to the Head of U.S. Patient Services, Head of Market Access, and U.S. Business Unit Presidents providing thought leadership on patient care models with a strong understanding of patient access, affordability and adherence, technology, data, and partnerships for the creation and execution of care models.
• Develop a culture and environment where experts thrive, oversee the development of competency models, career paths, and onboarding and training programs for the individuals in the group.
• Build and cultivate an industry-leading insights and intelligence team that attracts, develops and retains talent.
• Direct analytics approach and data strategy across the patient funnel for all BUs (Immunology, Neuroscience/Eyecare, Oncology, Specialty) to deliver high-impact insights that inform access strategy and patient support.
• Oversee cross-functional collaboration across MAx/APS and brand teams to support strategic initiatives such as deal analytics, policy and pipeline insights, payer contract analysis, franchise research, etc., ensuring cohesive execution and high-impact access strategies.
• Partner with key stakeholders and engagement leads to identify business needs and opportunities to be translated into insights and intelligence solutions to create value and competitive advantage.
• Develop and engage executive leadership on payer modeling and deal analytics.
• Identify areas needed to up-skill the expertise by attracting new talent to AbbVie and/or implementing strategic sourcing partnerships.

Requirements

• Bachelor's Degree required. Master's degree in business or STEM preferred.
• 10+ years of Market Research and Analytics experience, preferably in the Pharma/BioTech industry, with 5+ years of management experience.
• Previous experience leading and managing large-scale organizations through significant change management/transformations.
• Strong leadership skills: excellent team management, coaching and mentoring skills; superior planning, process and influencing skills.
• Deep knowledge of data, insights, intelligence, and AI methodologies, as well as proven experience translating large data into actionable outcomes.
• Track record for consistently meeting or exceeding qualitative, as well as any relevant quantitative, targets and goals.
• Ability to communicate statistical and technical ideas and results to non-technical stakeholders in written and verbal form, including experience and level of comfort presenting concepts to senior executives.
• Experience with 3rd party pharmaceutical data like IMS/SHS Sales Data (APLD, DDD, Xponent, NSP, NPA), Specialty pharmacy data and other partners' specific data (CoverMyMeds, ConnectivRx, Relay Health etc.).
• Possess strong understanding of the U.S. healthcare business environment and key AbbVie therapeutic areas to identify and proactively address opportunities and threats across federal, state and local governments, payor and managed care markets, and distribution channels.
• Strong cross-functional leadership and stakeholder management skills, enabling coordination across analytics, contracting, policy, and brand teams to deliver integrated access and patient services support.
• Deep understanding of patient services, payer dynamics, access strategy, and funnel analytics, with the ability to translate complex insights into actionable strategy.
• Deep expertise in managed care and payer customer experience, with the ability to translate payer insights into actionable market access and patient services strategies.

Qualifications

• Yes, 25% of the Time Pay Range: $206,500 - $393,000 USD

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience with data visualization tools and platforms.
• Knowledge of healthcare regulations and compliance.
• Ability to manage multiple projects simultaneously.

Benefits

Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k).

Pay

$206,500 - $393,000 USD

Schedule

Hybrid

Where We Work

Role is primarily site- or office-based but can occasionally be performed remotely. Employees who are site/office-based and can occasionally perform their role virtually work both in the office and remotely, following the policies and regulations in place at their location. US Employees must be in the office on Tuesday, Wednesday, and Thursday with flexibility to work remotely on Mondays and Fridays. Three days in the office is the minimum; some individuals or teams may require more in-office days due to meetings, business/project needs or their role.

Equal Opportunity Employer

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.