Sr. Director Localization (Learning and Operations)

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally, with a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

TaskUs started with one ridiculously good idea: to create a different breed of Business Processing Outsourcing (BPO). We understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in departments such as Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

About the Role

As a Senior Director of Localization (Learning & Operations), you serve as the critical link between our proven U.S. operational models and the specific regulatory and cultural requirements of our new international markets (Europe, Asia). You are responsible for the end-to-end adaptation of training materials, knowledge bases, and operational playbooks. You will work closely with local Master Driving Instructors and product teams to ensure that our global operational standards translate into high-fidelity, locally compliant, and effective learning experiences.

Location: Remote

Responsibilities

• Content Adaptation & Localization: Audit US-based training materials, IKBs, and playbooks. Balance content reuse with necessary redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors.
• Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure all procedures and training scenarios strictly adhere to local highway codes, traffic laws, and regional safety mandates.
• Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within our content management systems.
• Cross-Functional Liaison: Act as the strategic bridge between global product teams, U.S.-based operations, and local in-country experts. Facilitate a frictionless, accelerated review and approval cycle.
• Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure all learning tools are optimized for local language, iconography, and usability.

Requirements

• Experience: 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics).
• Strategic Adaptability: Proven ability to manage multiple content streams, hit aggressive launch timelines, and adapt rapidly to changing regulatory requirements.
• Detail Orientation: Elite editorial skills; ability to refine documentation for absolute linguistic clarity and technical accuracy.
• Communication: Excellent interpersonal skills with the ability to bridge operational gaps between global teams and local stakeholders.
• Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems.

Preferred Qualifications

• Deep understanding of the regulatory landscape for the target region (e.g., EU road safety standards).
• Experience in a high-growth startup environment, particularly in supporting international market entry.
• Familiarity with translation workflows and managing bilingual documentation lifecycles.