Sr. Director, IT

Our values start with our people. Join a team that values you! Ross is a leading off‑price retail chain with over 2,200 stores, a strong track record of success and growth, and a commitment to diversity, equality, inclusion, and community.

About the Role

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end‑to‑end retail supply chain, specifically transportation, production planning, and workforce management. This role oversees a cross‑functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve supply‑chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.

Key Responsibilities

• Strategic Leadership & Roadmap Development: Define and develop the multi‑year technology strategy for retail supply‑chain capabilities, partner with business executives to translate goals into scalable, data‑driven initiatives, and prioritize investments based on ROI, operational impact, and long‑term enterprise value.
• Team & Organizational Leadership: Lead, mentor, and develop a high‑performing team across application development, engineering, and architecture; build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline; manage team capacity planning, vendor relationships, performance management, and project budgets.
• Solution Delivery & Program Management: Oversee end‑to‑end delivery of supply‑chain initiatives, ensuring on‑time, on‑budget execution with high quality; establish and enforce SDLC, DevOps, and agile delivery frameworks; manage large‑scale implementations while balancing solution end‑state with program constraints.
• Operational Excellence & Support: Ensure uptime, reliability, and performance of mission‑critical systems; oversee SLAs, incident management, root‑cause analysis, and continuous operational improvements; maintain compliance with IT security, data governance, audit controls, and SOX requirements.
• Retail Supply Chain Focus & Business Partnership: Serve as a key IT partner for retail supply‑chain leadership; facilitate alignment between business functions, IT teams, and external partners; communicate technology impacts, risks, and recommendations to senior leadership; translate business needs into scalable solutions that improve speed, efficiency, and customer experience.
• Innovation & Emerging Technologies: Identify and champion modern tools and technologies such as automation, predictive analytics, AI/ML, and digital twins; lead proof‑of‑concepts with clear ROI targets and convert successful pilots into enterprise deployments.

Competencies

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Builds Relationships
• Dealing with Ambiguity

Qualifications

• 15+ years of IT experience with at least 10 years leading managers and medium‑to‑large technology delivery organizations.
• Deep experience delivering strategic, large‑scale retail supply‑chain systems, including those supporting distribution‑center operations.
• Strong analytical ability, judgment, and problem‑analysis techniques.
• Strong leadership, communication, and cross‑functional partnership skills.
• Ability to work with geographically distributed teams across different time zones.

Education / Certifications

Undergraduate degree in information systems, computer science, or a related technical discipline preferred.

Physical Requirements

• Work primarily in an office environment, primarily on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in‑person meetings, typing, and working with paper/files.
• Consistent timeliness and regular attendance.
• Vision requirements: ability to see information in print and/or electronically.
• Regular in‑office presence for team interaction, meetings, collaboration, client support, mentoring, coaching, and feedback; duties can also be performed using a combination of in‑office and remote work.

Supervisory Responsibilities

Responsible for senior managers in IT.