Sr. Director, Enterprise Client Success - Remote

About the role

This role will lead continuous improvement work focused on process discipline, productivity, and measurable operating gains. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a life sciences environment. Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Partner closely with Client Program leaders to address operational needs and enhance client engagement
• Establish and manage a standardized Client Engagement Framework to optimize workflows and client relationships
• Collaborate with cross-functional teams to deploy operational tools and industry best practices
• Audit and understand distinct roles across Project Management, Operations, and Delivery teams to eliminate friction and bottlenecks
• Provide direct management and mentorship to Project Management team and ensure the Voice-of-the-Client remains central to operations
• Author and deploy a comprehensive company-wide 'Ways of Working' Playbook for accountability and communication
• Lead strategic projects to improve internal efficiencies and deepen client retention

Qualifications

• Bachelor's degree or equivalent work experience required; PMP or Six Sigma Certification is preferred
• 10+ years of progressive leadership experience in Commercial Operations, SFE, or Project Management within pharmaceutical, biotech, or contract commercial operations
• Proven track record of successfully re-engineering operations, ideally using Six Sigma, Lean, or similar methodologies
• High proficiency in data manipulation and assessing operational capacity models to balance workloads
• Exceptional stakeholder management skills with an ability to influence and align cross-functional teams

Benefits

• Comprehensive healthcare coverage
• Professional development opportunities and mentorship
• Flexible working arrangements to support work-life balance
• Inclusive company culture fostering collaboration and excellence