Sr. Director, CoE Solution & Delivery Design Lead

About the role

Salesforce Professional Services is building a Global Solutions CoE to create a more consistent, scalable, and predictable way to shape and deliver professional services programs. This role will focus on defining repeatable delivery models, standard workstreams, staffing patterns, handoff checkpoints, and delivery readiness guidance for professional services engagements.

Responsibilities

• Define Repeatable Delivery Models
• Build standard delivery patterns for large and complex programs
• Create common phases, workstreams, milestones, and control points
• Create reusable delivery templates for $1M+ programs
• Standardize Scoping-to-Delivery Handoff
• Define what “delivery ready” means before a program is handed off
• Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams
• Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered
• Build Staffing and Role Models
• Define standard role mix by program type, complexity, and delivery model
• Create guidance for onshore, offshore, GDC, and blended delivery structures
• Support more accurate staffing assumptions during estimation
• Improve Delivery Predictability
• Identify common delivery risks that begin during scoping
• Create delivery readiness guardrails into the solution design process
• Help reduce preventable rework, scope gaps, and mobilization delays
• Create Reusable Program Assets
• Create standard workstream models
• Create delivery design templates
• Maintain reusable program patterns, checklists, and readiness tools
• Collaborate Across the Ecosystem
• Partner with GDC to ensure delivery models are executable at scale
• Partner with Practices to incorporate product and domain delivery realities
• Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations
• Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical
• Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings
• Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

Requirements

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce ecosystem experience
• Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
• Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
• Strong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readiness
• Ability to translate complex delivery experience into simple, reusable methods and tools
• Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams

Preferred Qualifications

• Experience with large transformational programs over $1M
• Experience building delivery playbooks, governance models, or reusable delivery assets
• Familiarity with Data Cloud, Agentforce, multi-cloud implementations, or regulated industry delivery
• Experience working in a global matrixed organization
• Experience using delivery data to improve future scoping and estimation

What Success Looks Like

• Larger programs have clearer delivery models before contract signature
• Handoffs from scoping to delivery are cleaner and faster
• Staffing assumptions are more accurate and repeatable
• Delivery teams receive better context, fewer surprises, and clearer scope boundaries
• Field teams use standard workstreams, delivery patterns, and readiness checklists
• Program startup risk is reduced
• CoE assets are adopted across regions, operating units, and major program types

Minimum Qualifications

• 10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
• Salesforce Professional Services or Salesforce ecosystem experience
• Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
• Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
• Strong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readiness
• Ability to translate complex delivery experience into simple, reusable methods and tools
• Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams