Sr. Director, Client Services

About the role

Our client, a leader in the Business Services space, is seeking a Sr. Director Client Services to drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. This role involves collaboration with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a Business Services environment.

Location: Remote – US based candidates only, no visa sponsorship available

Compensation: $130,000 – $180,000 annually

Responsibilities

• Serve as the strategic partner to key retail clients, aligning loyalty strategies with enterprise goals
• Lead the evolution of loyalty programs using strategy, analytics, and technology to enhance performance
• Translate data insights into actionable strategies that drive ROI for loyalty programs
• Scan client environments for risks and opportunities to enhance partnerships and strategic influence
• Identify growth opportunities in services, technology, and product enhancements for long-term revenue
• Collaborate cross-functionally to align on strategic priorities and ensure successful program execution
• Guide operational execution and technical implementations focusing on scalability and efficiency

Qualifications

• 12-15+ years in client services, loyalty marketing, or enterprise program management, specifically in retail
• Proven ability to lead large accounts and maintain senior executive relationships
• Strong grasp of loyalty program strategy and customer engagement, leveraging CRM platforms and insights
• Technical fluency with SaaS platforms and an understanding of data ecosystems and digital experiences
• Ability to analyze risk and drive strategic growth opportunities
• Exceptional communication and analytical skills with a strong executive presence
• Experience in managing financial aspects including budgets and P&L

Benefits

• Opportunity to shape loyalty strategies for major clients in the retail sector
• Engagement at the executive level, influencing both client and internal strategic decisions
• Access to co-create innovative solutions with clients using proprietary market intelligence
• Leadership role that involves mentoring and developing a high-performing team
• Ability to work with cross-functional teams, enhancing collaboration and knowledge sharing