Sr. Director - AI & Agentic Platform Engineering

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

As a Sr Director - AI & Platform Engineering you are accountable for building and operating the enterprise agent platform that enables every team to safely develop, deploy, and scale AI agents across the organization. Rather than creating agents directly, the focus is on providing the foundational capabilities that make agent development reliable and governable at scale: the agent authoring experience, tool and MCP integrations, context and memory architecture, skills and procedural knowledge management, and the data access model. You also own the runtime infrastructure, including the model gateway that governs all model traffic and the orchestration engine that supports durable, long-running, and human-in-the-loop workflows. Equally important, this role establishes the controls and trust mechanisms that ensure agents operate securely, responsibly, and within defined boundaries. Responsibilities include agent identity and delegated authorization, guardrails and policy enforcement, runtime registry controls, and cost and capacity management. The role also oversees evaluation frameworks, promotion and release gates, observability and tracing, deployment management, and continuous improvement processes. When executed successfully, the platform enables dozens of teams to rapidly ship agents on a standardized, governed path while providing complete transparency into every agent action, including what it did, under whose authority it acted, and what evidence informed its decisions.

Responsibilities

• Define and drive the enterprise agent platform strategy, including architecture, technology choices, and a secure, scalable paved road that accelerates adoption through exceptional developer experience
• Lead delivery of the core agent platform, including the model gateway, orchestration runtime, and context/memory services that enable reliable, governed, and cost-effective agent execution at scale
• Build and operate the trust and quality framework, including evaluations, observability, release gates, performance monitoring, and continuous improvement mechanisms for production agents
• Own platform