Sr. Director, Account Operations

Bid and Proposal Oversight

Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion.
Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards.
Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials.
Act as an escalation point for complex, high priority, or non-standard opportunities, providing guidance to ensure appropriate responses.

Feasibility and Input Alignment

Coordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity.
Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders.
Collaborate with cross-functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budget.

Team Leadership and Coordination

Lead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance.
Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs.
Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards.
Partner with team leads to support hiring, onboarding, and training of new team members.

Cross Functional Alignment and Deal Support

Partner with teams cross-functionally to support opportunity development and align stakeholders across the bid and proposal process.
Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning.
Additional Management Responsibilities include Performance Management, Employee Life Cycle Management, Governance, Leadership, Culture Ambassador.

Qualifications

• 10+ years of experience in bid support, sales support, project coordination, or a related function.
• Experience leading or managing teams across multiple groups or regions.
• Strong organizational and time management skills with ability to manage multiple bids and competing priorities.
• Excellent verbal and written communication skills with ability to coordinate across cross-functional teams.
• Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses.
• Strong attention to detail and commitment to high-quality work.
• Problem-solving skills with ability to identify risks, escalate issues, and support resolution.
• Experience working with CRM systems and maintaining accurate data and reporting.
• Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort.

Nice to Haves

• Experience in bid preparation, client support, or project management.
• Familiarity with international research and fieldwork practices.
• Experience working in global operations environments.
• Experience implementing automation or workflow optimization tools.
• Experience with proposal management platforms or content libraries.
• Experience partnering with Product and Technology teams to improve tools and processes.

Pay

The anticipated base salary range for this position is $125,000 to $157,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc.

Benefits

Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance. Employees receive flexible PTO, as well as paid sick leave prorated based on hire date. US Employees have eight paid holidays throughout the calendar year.

Equal Employment Opportunity Statement

At Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.