Sr. Director, Account Operations
Bid and Proposal Oversight
Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion.
Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards.
Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client-facing materials.
Act as an escalation point for complex, high priority, or non-standard opportunities, providing guidance to ensure appropriate responses.
Feasibility and Input Alignment
Coverage of this section is minimal due to the absence of specific details about feasibility and input alignment responsibilities.
Team Leadership and Coordination
Lead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance.
Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs.
Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards.
Partner with team leads to support hiring, onboarding, and training of new team members.
Cross Functional Alignment and Deal Support
Partner with teams cross-functionally to support opportunity development and align stakeholders across the bid and proposal process.
Support deal strategy for complex and high value opportunities by providing guidance on approach, structure, and positioning.
Process Standardization and Performance Optimization
Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes.
Additional Management Responsibilities
Performance Management: Setting and managing goals, ongoing coaching, corrective action, annual reviews, rewards/recognition, and team/individual development.
Employee Life Cycle Management: Headcount forecasting, job descriptions, recruiting/hiring, termination.
Governance: Ensuring compliance to company policy/practice (e.g., attendance, behavior, workplace attire), ensuring compliance to employment law (e.g., time keeping, anti-harassment and diversity).
Leadership: Ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people.
Culture Ambassador: Proactively demonstrates and cultivates a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride.
The MUST Haves
- 10+ years of experience in bid support, sales support, project coordination, or a related function.
- Experience leading or managing teams across multiple groups or regions.
- Strong organizational and time management skills with ability to manage multiple bids and competing priorities.
- Excellent verbal and written communication skills with ability to coordinate across cross-functional teams.
- Ability to assess requirements, validate inputs, and ensure accuracy and completeness of bid responses.
- Strong attention to detail and commitment to high-quality work.
- Problem-solving skills with ability to identify risks, escalate issues, and support resolution.
- Experience working with CRM systems and maintaining accurate data and reporting.
- Fluency with AI tools and demonstrated ability to use AI to optimize workflows, improve quality, and reduce manual effort.
The Nice to Haves
- Experience in bid preparation, client support, or project management.
- Familiarity with international research and fieldwork practices.
- Experience working in global operations environments.
- Experience implementing automation or workflow optimization tools.
- Experience with proposal management platforms or content libraries.
- Experience partnering with Product and Technology teams to improve tools and processes.
Pay Transparency
The anticipated base salary range for this position is $125,000 to $157,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc.
Prodege Benefits
- Comprehensive benefits package including medical, dental, vision, STD, LTD and basic life insurance.
- Flexible PTO, as well as paid sick leave prorated based on hire date.
- Eight paid holidays throughout the calendar year.
Equal Employment Opportunity Statement
At Prodege, we are committed to creating a diverse and inclusive environment. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.