Sr. Director, Account Engineering

Strategic Account & Technical Leadership

• Serve as the principal technical advisor and strategic executive partner for a key customer account, maintaining a deep understanding of their business model, market pressures, and technical architecture.
• Partner with the customer’s executive and engineering leadership to co-author product roadmaps, define engineering project scopes, and align development with their long-term business goals.
• Act as the ultimate escalation point for technical and operational issues, managing readouts and resolution strategies professionally, proactively, and transparently.
• Represent the organization and the customer’s technological interests in public speaking venues, industry forums, and community events.

Cross-Functional & Global Delivery Management

• Lead, mentor, and orchestrate high-performing global engineering teams allocated to the account, fostering a cohesive culture of customer-centricity, technical excellence, and rapid innovation.
• Oversee the full software development lifecycle (SDLC) tailored to the account's deliverables, ensuring global teams adhere to rigorous schedules, compliance requirements, and engineering metrics.
• Champion modern engineering best practices across the account's ecosystem, including code reviews, automated testing, GenAI-based toolsets, and comprehensive technical documentation.
• Drive continuous improvement in engineering velocity and resource allocation to maximize both customer satisfaction and internal operational efficiency.

Quality & Revenue Assurance

• Establish and govern robust quality assurance frameworks, KPI dashboards, and engineering metrics to ensure deliverables consistently exceed customer expectations.
• Proactively identify, track, and mitigate technical risks, architectural bottlenecks, or supply/delivery constraints that could impact the health of the strategic account.
• Transform technical breakthroughs and emerging tech opportunities (e.g., AI/ML, next-gen silicon) into commercial value, identifying expansion opportunities within the account.

Industry Engagements & Standards Bodies

• Maintain active, influential engagement in one or more relevant open-source consortiums or standards bodies (e.g., Linux Foundation, OpenBMC, Ultra Ethernet Consortium (UEC), IETF working groups) to advocate for architectures that benefit the strategic account's roadmap.

Qualifications

• Account Engineering Expertise: 15+ years of experience in complex software engineering environments, with at least 5+ years in a dedicated customer-facing technical leadership, account engineering, or engineering director role managing large-scale client engagements.
• Technical Mastery: Deep hands-on foundational experience in C/C++, Python, Linux Kernel, Platform Drivers, Open Source development, and Network Switching Chipsets.
• Executive Presence: Exceptional communication, interpersonal, and negotiation skills, with a proven track record of managing relationships with C-suite executives and major customer stakeholders.
• Commercial & Strategic Acumen: Demonstrated ability to translate complex client business needs into scalable technical solutions while protecting business margins and spotting expansion opportunities.
• Emerging Tech Execution: Strong experience with and a passion for emerging technologies (AI/ML, automated tooling), with a track record of successfully integrating these into mature customer architectures.
• Global Leadership: Proven ability to lead, influence, and mentor distributed, cross-functional engineering teams in a matrixed global environment without needing direct line authority over every resource.