Sr Dir, Software Engineering - Remote or Hybrid in MN or DC
Primary Responsibilities
Lead the strategy, roadmap, and execution for C\&S core platforms, including Eligibility, Claims, and related ecosystem applications.
Develop a clear modernization vision and guide teams toward cloud-aligned, API driven, and AI enhanced target states.
Drive architectural alignment, technology standards, and reuse across the platform portfolio.
Serve as a senior technology advisor to business and functional leadership.
Operational Excellence & Stability
Ensure the performance, availability, and stability of all core platform services.
Lead incident management, problem management, and root cause analysis efforts.
Establish rigorous SLAs, operational dashboards, and proactive monitoring practices.
Partner with SRE, Infrastructure, and Production Support teams to maintain reliability at scale.
Security, Compliance, & Risk Management
Maintain a solid security posture across applications, data flows, and integrations.
Ensure platforms adhere to regulatory standards (including Medicaid and broader healthcare compliance).
Identify, assess, and mitigate technology risks across systems and delivery practices.
Programs, Delivery & Modernization
Lead major strategic programs such as platform modernization, re platforming, migrations, AI enablement, and tech debt reduction.
Oversee delivery execution across multiple teams, ensuring on time, high-quality outcomes.
Establish frameworks to measure program success, value realization, and adoption.
Metrics, KPIs, Insights & Reporting
Define and manage KPIs related to stability, throughput, quality, operational risk, modernization progress, and security compliance.
Deliver clear, data driven reporting and insights to senior leadership.
Use AI/ML-driven analytics to enhance operational intelligence and decision making.
People Leadership & Global Team Management
Lead, mentor, and develop high-performing engineering, product, and delivery teams across global locations.
Foster a culture of innovation, accountability, continuous learning, and partnership.
Attract diverse talent and build succession-ready leadership pipelines.
Required Qualifications
- 10+ years of progressive technology experience in large-scale enterprise environments
- 5+ years in senior leadership roles such as Senior Manager or Director overseeing engineering or platform delivery teams
- 5+ years of experience applying AI/ML in engineering, automation, or platform solutions
- 5+ years of experience leading modernization initiatives (cloud, API, microservices, automation, digital transformations)
- 5+ years of experience managing global teams across multiple time zones
- Experience leading Eligibility, Claims, or other core healthcare platforms
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- Advanced degree in Technology, Engineering, Business, or related field
- Proven solid understanding of healthcare systems, data flows, regulatory constraints, and operational models
- Medicaid platform, policy, or regulatory experience
- Experience with large-scale Claims engines, Eligibility platforms, SOR modernization, or cloud migration programs
- Demonstrated experience partnering with senior executives and influencing enterprise level decisions