Sr Dir, Sales Training (Armis/Vez)

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

About the role

What you get to do in this role:

• Work across the organization to create a differentiated, self-service customer experience
• Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
• Coordinate and manage the central plan for content management, process development, and experience/recognition design
• Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
• Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
• Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation

Requirements

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years in complex global program management with demonstrated cross-functional experience
• Demonstrated product management and product strategy preferred
• Ability to influence and lead a diverse set of stakeholders
• Strong communication and presentation skills
• Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
• 5+ years working with cloud platform technologies
• 5+ years working with cloud platform customers, preferably with training or implementation experience
• Proven ability to collaborate and build relationships at all levels of the organization

Pay

For positions in this location, we offer a base pay of $220,300 - $396,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan and family leave programs