Sr. Digital Program Manager, Prime Video Global Operations

Key job responsibilities

• Be the subject matter expert for your assigned program
• Define value proposition, entitlement, and limitations to cross-functional teams
• Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer and partner experience outcomes
• Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on severity level and strong business judgement
• Deep dive and instrument data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
• Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

About the team

The Publishing and Quality Program team within Prime Video Global Operations is responsible for delivering On-Time and In-Quality content experiences for customers. We work with Product, Tech, Business, and our operations teams across India, Spain, Costa Rica, and Japan to build scaled solutions and processes to directly improve the customer experience with Prime Video.

Basic Qualifications

• 5+ years of Supply Chain, Product Management, Program Management experience
• Experience owning end-to-end programs to drive results
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience leading cross-functional teams to deliver products and projects on tight deadlines
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Bachelor's degree, or 10+ years of professional experience
• Experience with end-to-end ownership of major project deliverables

Preferred Qualifications

• Experience with advanced Excel, SQL, and MySQL
• Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
• Master's degree
• 8+ years of experience in Digital Supply Chain, Product Management, or Program Management within large global organizations
• Demonstrated ability to work cross-functionally with engineering, product, and operations counterparts to deliver meaningful customer experiences