Sr. Devops Manager

About the role

RUCKUS Networks, a CommScope Business Unit, seeks a seasoned Senior DevOps Manager to lead our global Technical Operations team. This role is pivotal in ensuring 24/7 operational stability and continuous improvement of infrastructure performance and reliability.

Responsibilities

• Lead and mentor Technical Operations engineers across multiple time zones
• Build a collaborative team culture that promotes knowledge sharing, innovation, and operational excellence
• Establish clear performance expectations and provide regular coaching to develop technical and leadership skills
• Foster cross-functional partnerships with Product, Security, and Development teams
• Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews
• Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)
• Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles
• Establish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systems
• Lead technical project delivery with clear timelines, resource allocation, and stakeholder communication
• Implement structured project management methodologies to provide visibility to senior leadership
• Drive automation initiatives including runbook automation, deployment automation, and infrastructure as code
• Career management processes and ensure proper documentation and training
• Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
• Develop operational roadmaps aligned with business objectives and technical strategy
• Provide executive reporting on operational metrics, project status, and team performance
• Collaborate with product teams on deployment management and release coordination
• Drive cost optimization initiatives and resource planning

Qualifications

• 8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teams
• Proven track record of team development with experience mentoring engineers and building high-performing teams
• Strong project management skills with experience using Agile/Kanban methodologies and JIRA
• Excellent communication abilities with experience presenting to executive stakeholders and cross-functional teams
• Deep SRE experience including incident management, monitoring, and reliability engineering
• Infrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelines
• Cloud platform proficiency in GCP/AWS including networking, security, and cost management
• Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
• 24/7 operations experience including on-call management, escalation procedures, and global team coordination
• Change management and compliance experience with SOC2, security reviews, and audit processes
• Network and systems administration background with Linux, networking protocols, and security practices

Benefits

Our total compensation range for this position is $135,600.00 - $180,000.00. The candidate will be eligible for a comprehensive benefits package including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Additionally, candidates will receive eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), and other leave options.